Player /Customer Success Manager

Responsibilities:
-Connect with specific players via Whatsapp/Email etc.
-Build a relationship with the players by engaging with them in conversations not specific to purchases. The basic conversation and relationship to be that of a friend who is here to help them get the most out of the game
-Understand various aspects of their gameplay including what drives their decision.
-Craft deals, packs and experiences based on what players value the most staying in bounds of what can be offered
-Helping players stay at the top in leagues, leaderboards and events (Whichever is of value to them).
-Engage users and nurture them in case they are about to be churned (input will be data from analysis of high payers).
Requirements:
-High level of ownership and bias for action.
-Empathy to understand top users' issues and resolve them in an effective manner.
-2 years experience as a VIP Relationship Manager for English Language.
-Knowledge of best practices and CRM tools.
-Excellent verbal and written communication skills.
-Attention to detail, good observational skills, and problem-solving.