Manager- Customer Success

Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients
Define and Execute strategy for retention and cross sell for every account
Understand client known and unknown needs and partner with Delivery and product
team to address client needs
As a trusted advisor drive adoption of existing use cases and evangelize new use cases
among Clients
Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head
Innovation and other C level executives.
Provide Client and market level insights for product innovation
Lead presales for the region & given set of accounts
Work closely with Clients towards Customer Advocacy for evangelizing Case Study &
PRs

1-4 years of employment experience in Customer Success.
Candidates with strong demonstrated prior experience in helping clients achieve
success using enterprise solutions preferably digital marketing platforms are preferred.
Proven track record of upselling/cross selling
Experience in working with and influencing customers at multiple levels up to CXOs.
Must have an engineering degree in graduation.
Must have excellent communication skills.
Willingness to travel, if required on short notice.
BFSI experience is a plus