Customer Success Specialist

Responsibilities:
Responsible for engagement of at least 20 accounts (about 35-40 lakhs of annual business)
Building Strong Relationship with L1
Should be able to plan & execute all webinars/programs/campaigns (Engagement overall)
Should be able to do Launches
Should be able to analyze the data, create reports and send
Should be able to do Mentoring of CSM-1
Should be able to do Engagement Discussions without the presence of SCSM and Report discussions if required
Be a part of some important process
Should be able to travel
Escalation handling
Should be able drive High Retention in his/her portfolio of accounts.
Should be able to Report Red flags
Should be able to collaborate with cross functional teams