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132 Firstsource Solutions Jobs
Process/Team Leader
Firstsource Solutions
posted 58min ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Leads a team of 12- 15 associates and motivates them to achieve the team SLA / Targets set by the client / Operations
- Ability to achieve KPI's and SLA's set by the clients with strict adherence to Quality parameters
- Ability to supervise and monitor associates to daily productivity, ensure accurate processing of transactions assigned, ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing
- Maintains reports of day to day activities, strong organizational, planning and analytical skills
- Basic arithmetic and statistical skills for analysis of data and generation of reports
- Conflict management skills
- Multi Tasking - Requires to be able to manage employees working on Chats along with reports simultaneously
- Eye for detail
- Handles any escalations that an advisor is unable to handle, solves process related queries and handles grievances
- Monitoring Teams Performance & Shrinkage and coaches them to enhance their performance
- Prioritizes and assigns work to associates and initiates corrective measures to resolve day- to- day work related problems including scheduling or break management as necessary
- Organizes daily/weekly team meetings to update the associates on any process changes, quality issues and team SLA’s
- Contributes towards Retention & Low Attrition numbers
- Graduate with 2 months of experience/Fresher’s
- Flexibility to work in night shifts and rotational offs
Employment Type: Full Time, Permanent
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Firstsource Solutions Benefits
Job Training Soft Skill Training 
Cafeteria Free Transport 
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