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284 Fashion TV Jobs

Tellecallers(Immediate joining/Mumbai based)

1-3 years

Mumbai

1 vacancy

Tellecallers(Immediate joining/Mumbai based)

Fashion TV

posted 4d ago

Job Description

Job Title: Telecaller
Location: Mumbai
Overview:
As a Telecaller, you will play a critical role in driving the company s success through effective customer engagement and communication. This position is vital for generating leads, enhancing customer satisfaction, and facilitating sales and service delivery. You will be responsible for reaching out to potential and existing clients, addressing their needs, and promoting the companys products and services efficiently. Working in a fast-paced environment, you will need to maintain a pleasant demeanor while managing multiple calls and inquiries effectively. Your ability to engage customers, understand their concerns, and offer appropriate solutions will directly influence the organization s growth and customer retention rates. We seek passionate individuals, eager to contribute to our dynamic team, with the flexibility for immediate joining. Your impact will be crucial in building and sustaining relationships with clients, working towards achieving our organizational objectives.
Key Responsibilities:
  • Make outbound calls to potential and existing customers.
  • Clearly communicate the companys services and products.
  • Gather customer information and update the database appropriately.
  • Identify and understand customer needs and provide solutions.
  • Achieve daily, weekly, and monthly targets.
  • Develop a strong understanding of the industry and its current trends.
  • Resolve customer complaints efficiently and effectively.
  • Follow-ups with customers for satisfaction and feedback.
  • Assist in marketing and promotional campaigns through calls.
  • Maintain accurate records of calls and customer interactions.
  • Collaborate with team members to enhance customer service quality.
  • Provide product knowledge and assist customers with any inquiries.
  • Promote new products or services based on customer needs.
  • Train new telecallers on processes, products, and customer interaction.
  • Continuously improve the call scripts and communication techniques.
Required Qualifications:
  • High school diploma or equivalent; further education is a plus.
  • Previous experience in telecalling or customer service preferred.
  • Strong verbal and written communication skills.
  • Ability to handle objections and provide solutions effectively.
  • Familiarity with CRM software is an advantage.
  • Proficient in Microsoft Office tools and basic computer skills.
  • Excellent time management and organizational skills.
  • Proven ability to meet targets and work independently.
  • Should be able to work a flexible schedule as needed.
  • Strong attention to detail and a positive attitude.
  • Ability to multitask and manage stress in a fast-paced environment.
  • Demonstrated adaptability when faced with challenges.
  • Team player with a collaborative spirit.
  • Ability to listen actively and implement feedback.
  • A passion for delivering exceptional customer service.
  • Willingness to learn and grow within the company.

Employment Type: Full Time, Permanent

Read full job description

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Fashion TV Benefits

Job Training
Soft Skill Training
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Education Assistance
Work From Home
International Relocation +6 more
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