Overview: The Telecaller plays a crucial role within our organization, acting as the first point of contact for customers and potential clients. In this fast-paced environment in Mumbai, our Telecallers are responsible for initiating conversations with customers, understanding their needs, and effectively communicating our products and services. This position is essential in driving sales, gathering feedback, and enhancing customer satisfaction. With immediate joining, we seek dynamic individuals who can provide exceptional service and represent our brand positively. Telecallers contribute directly to the company s success by generating leads, promoting our offerings, and ensuring that our customer relationships are maintained and nurtured. Successful candidates will possess excellent communication skills, a proactive attitude, and the ability to thrive in a team-oriented environment, ultimately supporting the growth objectives of the organization.
Key Responsibilities:
Initiate outbound calls to customers for product promotion.
Understand customer requirements and offer solutions accordingly.
Maintain a high level of customer engagement and satisfaction.
Record customer interactions and update CRM systems accurately.
Handle customer inquiries and provide appropriate information swiftly.
Meet and exceed set targets and KPIs.
Conduct follow-up calls to ensure customer satisfaction.
Assist in resolving customer complaints with urgency.
Promote special offers and new products to customers.
Collaborate closely with sales and marketing teams.
Maintain call quality and professional standards.
Participate in training sessions to enhance product knowledge.
Provide feedback and suggestions on improving processes.
Identify potential leads during customer interactions.
Remain updated on industry trends and competition.
Required Qualifications:
High school diploma or equivalent; a bachelor s degree is a plus.
Proven experience in telecalling, sales, or customer service.
Strong verbal communication and interpersonal skills.
Proficiency in computer applications and CRM software.
Ability to handle objections and negotiate effectively.
Excellent time management and organization skills.
Ability to work independently and collaboratively in a team.
Strong analytical skills to assess customer needs.
Hands-on experience in data entry and documentation.
Willingness to work flexible hours as needed.
Basic knowledge of sales principles and practices.
Fluent in Hindi and English; knowledge of regional languages is an advantage.
Strong persuasive and negotiation skills.
Ability to maintain composure in pressure situations.