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301 Fashion TV Jobs

Tellecallers (immediate joining/Mumbai based)

1-3 years

Mumbai

1 vacancy

Tellecallers (immediate joining/Mumbai based)

Fashion TV

posted 4d ago

Job Role Insights

Fixed timing

Job Description

Tellecallers Job Description
Overview
The Tellecaller position is crucial for our organization, as you will serve as the first point of contact with potential clients. Based in Mumbai, this role is fundamental in building and maintaining relationships with customers, understanding their needs, and promoting our products or services effectively. You will be responsible for reaching out to prospective and existing clients via phone, providing them with information, and converting leads into sales. Your contributions will directly impact our company s growth and help cultivate a loyal customer base. We are looking for enthusiastic individuals who can thrive in a fast-paced environment and are committed to delivering exceptional service. Immediate joining is desired as we aim to enhance our outreach efforts promptly. Your effectiveness as a Tellecaller will not only significantly influence client satisfaction but also assist in driving our sales targets, making this role pivotal within the sales team.
Key Responsibilities
  • Make outbound calls to potential customers and follow up on leads.
  • Provide accurate information about products and services.
  • Understand customer needs and tailor responses accordingly.
  • Maintain a detailed record of all calls and customer interactions.
  • Achieve daily, weekly, and monthly call targets.
  • Handle customer inquiries and resolve issues promptly.
  • Educate customers about promotional offers and new products.
  • Update customer databases with fresh information.
  • Collaborate with sales and marketing teams to optimize outreach strategies.
  • Document customer feedback and share insights with management.
  • Follow company guidelines for call scripts and procedures.
  • Maintain a professional demeanor during calls.
  • Track personal performance metrics to improve results.
  • Adapt to changes in products, services, and procedures.
  • Participate in team meetings and training sessions.
Required Qualifications
  • High school diploma or equivalent; Bachelors degree is a plus.
  • Proven experience in a telecalling or customer service role.
  • Strong verbal and written communication skills.
  • Familiarity with CRM systems and sales software.
  • Ability to work in a target-driven environment.
  • Great interpersonal skills; ability to build relationships with clients.
  • Proficiency in Hindi and English; additional languages are an asset.
  • Basic computer skills and proficiency with MS Office.
  • Experience in handling objections and closing sales.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Demonstrated problem-solving capabilities.
  • Willingness to learn and take feedback constructively.
  • Flexible to work in shifts, if required.
  • Positive attitude and resilience under pressure.
  • Local candidates preferred with immediate joining availability.

Employment Type: Full Time, Permanent

Read full job description

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International Relocation +6 more
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