Q and I-Supervising Associate-Service Delivery Quality Assurance

At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Responsibilities:

This Supervising Associate role is primarily responsible for defining, building, implementing, and executing/operating one or more quality processes, and providing ongoing oversight to ensure these processes continue to meet business needs.

• Lead Quality audits to meet the business requirements towards organization goals.
• Responsible for service line engagements for Quality - assembling information to determine, document and agree customer requirements, conducting AS-IS assessment in line with applicable standards and frameworks, conducting Gap Analysis and producing recommendations.
• Defining, developing, and implementing policies, processes, and procedures aligned to standards, and frameworks
• Monitor transactions to ensure adherence to quality. Ensure full compliance of process specific, team specific and EY Global policies
• Developing templates, guidelines and other job aids to use the implemented policies, processes and procedures for strategic and transactional quality activities
• Create awareness regarding quality related policies. Mentor process improvement projects
• Updating Service Line management/clients with regular reports and dashboards
• Tracking and closure of escalations and negative feedback as per requirement
• Assessing and formulating tool requirements to execute the processes and ensuring that all the processes are institutionalized within customer environment
• Conducting periodic compliance audits / assessments against defined processes and various quality models/standards.
• Reporting, ensuring and facilitating closure of all non-conformities by driving/initiating corrective actions within customer environment
• Developing Metrics/KPIs and performing data collection related to the processes deployed, driving analysis and improvements based on recommendations
• Contributing to internal best practices, processes and methodology documents pertaining to area of specialism.
• Supporting the development and deployment of service management tools
• Analysing Clients business and user needs, priorities, document requirements, and make recommendations to Client Senior Leadership on how to apply best practices and methodologies to address priorities, policies, procedures, technical problems, and bottlenecks.

Educational Qualifications:

• Any degree with related work experience.
• Certifications e.g. QMS, Lean Six Sigma, ITIL, COBIT, ISO 20000 LA/LI, ISO 27001 LA/LI, ISO 22301 LA/LI,
• The role requires solid background in QMS, Lean Six Sigma, Information Security, ISO 27000 series and ISO 22301.

Skills & Experience:

• 8-10 years of overall experience off which at least 5years of experience in leading and managing strategic quality.
• Excellent communication, facilitation and influencing skills - ability to present ideas clearly and concisely
• Excellent documentational skills with high business acumen and an eye for details.
• Experience writing business and technical documentation and contributing to proposals
• Good MS office skills are a must-have for this role.
• Experience in Power BI/other Analytical tools, MS SharePoint or any similar platforms will be an added advantage.
• Excel VBA MACRO knowledge is a good to have
• Personal Attributes/Interpersonal Skills Strategic planning skills to determine business requirements, develop customer strategies and develop plans to achieve the business requirements identified.
• Experience in one or more of the following areas:
• Information Security
• Operations Management
• Service Delivery Management

Behavioural Skills:

• Strong communication skills with ability to interact with Management level
• Ability to work under high pressure and prioritize with minimal supervision
• Multi-tasking skills
• Team player with ability to work with cross functional teams

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations - Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career

• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.

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