Supervising Associate-Resource Management

At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY - Supervising Associate - Experience Management

As part of our EY-Experience Management Team, you will be working to ensure oversee and Manage Operations and Service Delivery of a Resource Management Function

The opportunity

As a part of a team, you will act as a Resource Management Hub Manager who provides consistent, high quality services to key individual stakeholders.

Key Responsibilities

• Resource planning and Deployment of resources to projects based on their skills, previous experience, availability, or project budget.
• Capacity Planning to make sure that the resources have enough capacity to deliver upcoming projects.
• Cross Functional/Cross Service utilisation of resources depending on the availability/capacity of skilled resources
• Managing Skill Matrix of resources and guiding them to enhancing their skills as per the current market requirement and updates
• Regular interaction with On-shore clients regarding various activities which is part of day to day activities
• Manage Onshore/Off-Shore Transformation RM projects, track status and adjustments, and ensure all milestones, actions and deadlines are met on-schedule.
• Ensure all the RM tasks are delivered as per committed deadlines (SLA/KPIs)
• Follow up on action items with key stakeholders and task owners to ensure on-time tasks
• Contributes as an effective owner of the Team and takes accountability for deliverables
• Creates value to clients independently- bringing excellent RM and change management skills and past client experiences
• Conduct periodic Reviews with the customers
• Deploys best practice knowledge and techniques when undertaking work
• Drive teams for automation and innovation around the process
• Performs rapid assessment of current landscape for clients and can provide insights around hypotheses and solutions
• Acts as a coach to client staff to support embedding capability
• Develops and manages knowledge for use across internal projects and the EY communities.
• Timely interaction with the counselees to discuss their performance

Skills and attributes for success:

• Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
• Knowledge in Data Visualisation tools would be an added advantage
• Exceptional communication skills - both written and oral
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Responsible for supporting EM with the day-to-day management and smooth operation of various on-shore/Off-shore Transformation Projects.

To qualify for the role, you must have

• Graduate / MBA (HR) with 8-11 years of overall experience with 5-7 years of relevant experience in resource management, scheduling and staffing concepts.
• 4-5 Years of Experience in Managing Service Delivery
• Extensive experience in managing People (directly) and ensuring delivery as per the agreed SLA
• Client Handling expertise is a must at the leadership level
• Should be aware of SLA/ KPI and proven experience of having them implemented post agreement with the customers
• Hands on experience of Budgeting. Should be aware of margin and how a headcount is planned for the year.
• Experience in managing operations in a shared service model will be an added advantage

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS practices globally with leading businesses across a range of industries

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across

six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth

strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling

career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

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