Supervising Associate - SP Operations

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Job title: Source to Pay Area Team Lead

Function: Supply Chain Services

Sub-function: Source to Settle Enablement (S2SE)

Job rank: Supervising Associate

Location: Bangalore

Reports to: Source to Pay Operations Leader

Would you like to work for a global leader in Assurance, Tax, Transaction and Consulting Services with over 300,000 people around the worldWould you like to be part of a global Supply Chain Services team that employs innovation and technology to disrupt the status quo and generate business valueWould you like to play a role in building a better working world every dayIf so, you will want to read this.

About Procurement

Our global Supply Chain Services (SCS) team includes over 650 people working across 33 countries and speaking 46 languages. We are relentless trendsetters, employing the latest in innovation and technology to better service the business. In a world of disruption, we embrace transformation and work to find best-in-class services and suppliers to help us stay ahead of the curve. We are responsible for sourcing across four categories of spend:

• Talent Procurement & BMC (Brand, Marketing and Communications)
• Technology and External Data
• Real Estate (including Workplace Services and Real Estate Technology and Innovation)
• Travel, Meetings & Events

The Source to Settle Enablement (S2SE) purpose is to build optimal source to settle solutions to drive financial success for EY and their clients. This function is responsible for managing key lifecycle activities from purchase requisitions to AP processing. These are critically important to achieving our goals such as significantly increasing spend under control, complete adoption of purchase orders, enabling effective buying channels for users and optimizing working capital.

Job Purpose

The S2P Team Lead is part of the Source to Settle Enablement (S2SE) Operations team. The Team Lead is accountable for the efficient and effective delivery of S2SE Operations functions and KPIs by leading a team of Procurement Analysts in operational activities that ensure alignment with EY Supply Chain Services framework, maximize brand value and outcomes, and support the strategic and operational objectives of the broader S2SE team.

Major Activities

Accountable for efficient and effective delivery of S2P Operations functions by leading a team of procurement professionals, including:

• Leadership, Supervision and training of the S2P Operations team to deliver the day-to-day operations effectively
• Drive team towards successful delivery of targets and SLAs which are most impactful to the stakeholders
• Critical support in driving PO compliance at a regional or category specific target as applicable
• Lean Process Management mind set- provide suggestions to improve service delivery, process efficiency, automations and innovation
• Actively promote and champion the use of best practice to ensure compliance with the team
• Promotes positive and productive working relationships with internal and external stakeholders
• Lead the team from front by attending meetings and conferences to present the team with leadership and stakeholders
• Coach and mentor direct reports, ensuring that performance agreements and development plans are in place. Address poor behavior and performance in a consistent, timely and fair manner, maintaining EY standards. Award recognition to high performers and those who endeavor to make a difference
• Responsible for appraisals, feedbacks and developing the career plan for individuals in the team
• Champion and role model the EY & S2P team Values while proactively working to develop a positive culture in the team and the wider business by maintaining consistency with EY Values and Behaviors
• Producing reports and statistics regarding the team performance against the set SLAs on timely manner
• Maintain thorough records (Play books, SOPs, Process charts etc..) to ensure proper and efficient documentation for Operations teams
• Liaising between suppliers, requestors and stakeholders to deliver best in class services and solutions
• Support leadership team to drive the business development objectives and targets

Core Competencies, experience and required education

• Minimum 7 to 9 years of working experience
• Bachelor s degree required. Any procurement and supply chain related certificated are plus
• Experience in team management - preferably experience from working in a virtual/global team
• Extensive knowledge of Procurement and S2P Operations in the offshore and captive industry including industry standardized procurement practices, preferably from management of services and support functions of an organization
• Lean Process Management mind set- provide suggestions to improve service delivery, process efficiency, automations and innovation
• Language - Expert in English and other foreign languages are plus
• Knowledge of SAP SRM, ECC, VIM and Ariba Network is preferred
• Culturally sensitive, capable of handling interactions with a global mind set
• Strong oral and written communication skills - Communication with external third parties and internal stakeholders
• Good interpersonal skills - able to handle conflict situations and resolve issues satisfactorily
• Ability to organize own work and work independently
• Excellent organization, analytical and problem-solving skills
• Positive, can-do attitude and good business acumen

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