International Voice Process Executive

• The opportunity: Customer Service Support Advisor
• Location: Client office - Gurgaon (Cybercity)
• Employment type FTE, 12-month contract
• Shifts: EMEA/UK shift timings, 5 days working, rotational week offs

Your key responsibilities

• Voice Role: Primarily focused on handling international customer inquiries and issues through voice calls.
• Online Front-Ending
• Upselling: Requires the ability to identify upselling opportunities and integrate them into customer interactions.
• Sales Pitch Flexibility: Should be adaptable and flexible in adjusting sales pitches based on customer responses and needs.
• Inbound Operations: Deals with incoming customer calls and inquiries.
• Customer-Focused: Prioritizes customer satisfaction and resolving issues promptly.

Qualification

• Experience required - 2 months to 4 years (International voice processes)
• Qualification - Bachelor's degree (any)
• Excellent English communication skills with a neutral accent.
• Strong Logical reasoning and interpersonal skills
• Competence in Windows based tools (Outlook/Word/Excel)

What we Offer:

- Pick up and drop cab service (as per clients transportation service zone policy)

- Meals at subsidized rate

- Opportunities for professional growth and development

Note: Freshers and without graduate holders not allowed

Interested candidates can reach out to : Juveria.afzal@in.ey.com