International voice process - Salary 3LPA

Job Description:-

• Make outbound calls to the candidate and motivate them to complete job applications.
• Schedule/reschedule the first day of work for the employees and share necessary information.
• Review the application form and make sure all the details are filled in appropriately.
• Handle inbound calls and resolve candidates queries.
• Respond to candidates queries over email/text.
• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
• Provide excellent experience to the candidates.
• Maintaining a quality score of 90% and above throughout.
• Escalate issues and seek advice when faced with complex issues/problems
• Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
• Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
• Participate in Team building activities
• Ensure and maintain the security and confidentiality of client data
• Ensure Customer Satisfaction
Education:
Additional Job Details:
• Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. • Experience working and delivering under a strict timeline.
• Should have the neutral accent
• Excellent communication skills (verbal and written).
• An ability to handle sensitive and confidential information.
• Agile and flexible with work schedule.
• Experience working and navigation on multiple systems/tools.
• Logical and analytical thought process.
• Willing to work in any US shift (EST/CST/MST/PST).
• Willing to work in rotational shifts and rotations week off as and when required

Perks

* Free Cab Facility

Regards

Nagarathna G

Nagarathna_g@gmail.com

7892759396