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1879 Ernst & Young Jobs
New AOA Manager
9-12 years
₹ 15 - 44.4L/yr (AmbitionBox estimate)
Kolkata
1 vacancy
New AOA Manager
Ernst & Young
posted 23hr ago
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Flexible timing
Key skills for the job
Job Description
As part of our EY-Assurance Team, the principal objectives will be to ensure that consistent, and high-quality service is provided by the team by taking end-to-end project ownership and accomplishing the define goals.
We re looking for incumbents who will be responsible for ensuring high quality consistent and efficient service is provided by the GDS AOA team to the account teams of different subareas. He or She will be responsible for managing the operational aspects of account management such as, resource management, Metrics & Reporting, performance management and elements of risk management. He or she will continue to manage, coach and act as a mentor to junior staff, playing a key role in the development of your team. You will build strong relationships with on-shore colleagues and clients, identifying areas where GDS can improve quality of, and increase the scope of work.
- Monitor operational measures (e.g. utilization, KPIs, Minimum commitment versus Actual hours transitioned)
- Develop strong relationship with onshore stakeholders (SAIL s, off shoring partners & Area s leadership) and manage their expectations on service delivery
- Promote internal communication between teams and assist them in driving change and reinforcing quality through developing & following proper protocols
- Promote training and development of knowledge for the entire AOA GDS teams through identifying training needs along with AM s, TL s with the help of knowledge champions
- Develop succession planning, employee development and manage attrition in AOA GDS team.
- Assist in the recruitment process of AOA resources (Associate, Sr. Associate, Team Lead & Assistant Manager)
- Ensure coverage of rewards and recognition for the high performing associates
- Set directions, mentor and guide team leaders & assistant managers to manage their own performance and of their teams and create pipeline of potential talent
- Contribute to the culture of the broader EY GDS Gurgaon team
- Liaise with support functions like HR, L&D, Finance etc to adapt departmental plans and priorities to address business and operational challenges
- Work with senior managers at GDS and Off shoring Program manager to look for more business growth opportunities & devise strategy to grow the scope of GDS AOA team.
- Excellent written, oral, presentation and facilitation skills including bi/multi-lingual skills for OCAs.
- Ability to coordinate multiple projects and initiatives simultaneously through effective prioritization, organization, flexibility and self-discipline.
- Must have demonstrated project management experience.
- Proactive, organized and self-sufficient with ability to prioritize and multitask.
- Analyze complex or unusual problems and can deliver insightful and pragmatic solutions.
- Ability to quickly and easily create/ gather/ analyse data from a variety of sources.
- A robust and resilient disposition able to encourage discipline in team behaviours
- 9+ years experience (and demonstrated competence, depth, and breadth) of operational and project management experience
- 6+ years experience of people management, coaching and leveraging work through others.
- Interest in business and commerciality.
- A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be a part of market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
- Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries
Employment Type: Full Time, Permanent
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Rating based on 362 Manager
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Anonymous · Customer Success, Service & Operations
in Kochi
Professionalism
- Salary - Excellent
Leadership strategy is not well thought through. They hire without even thinking and then later when they do not want people .. they will find several reasons to move out those people. MOST of the Senior Managers with whom I worked, didn't know the process at all. They are having comfortable life in ey because they been in the system..Read More
- Job security - Bad
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