Instructional Designer-Assistant Manager

Overall position purpose

• The primary purpose of the Instructional Designer/Consultant role is to support the design,develop, and implement dynamic and effective learning strategies and programs that enhance the skills, knowledge, and professional development of employees across the organization.
• This position involves understanding the organization's needs, supporting the Design Manager to conduct learning needs assessments, and creating tailored learning modules and curriculums.
• You will play a role in the design of high-quality learning solutions that compliment and contribute to the Oceania Talent Development strategy.
• The role will work closely with key stakeholders across TD and the business, colleagues and vendors/partners to design, develop, refresh and maintain learning solutions.
• This role will also provide best practice advice on learning solutions to raise the quality of learning solutions and methodologies across the firm.

Position description

Major responsibilities/duties

• Assist with the design and refresh of participant and Facilitator Guides and materials for programs
• Liaising with internal facilitators/project team members (including staff & Partners) and EY preferred training providers
• Support with training needs assessments. Analysing organisational training requirements by working with the Design Manager to liaise with various departments and individuals to evaluate skills and knowledge gaps
• Support with the planning and design of innovative and engaging learning modules, courses, and materials that align with the organization's goals and the identified learning needs.
• Contributing to the design and development of learning experiences (face to face programs,virtual programs, E-Learning modules and videos)
• Liaising with stakeholders across Oceania and Asia-Pacific; including Service Line technical project teams and Talent
• Keep abreast of global best practice design, focusing on innovation and continuous improvement.
• Partner with other members of the team to ensure the learning experiences can be delivered via a range of channels including the Learning Management System (LMS), SharePoint pages, workshops and on-the-job training
• Evaluate the effectiveness of learning solutions and programs through ongoing assessments and feedback mechanisms
• Utilise data and feedback to inform metrics and leverage these to support continuous improvement efforts, in partnership with other TD streams
• Providing advice and recommendations on the most appropriate media for the delivery of course content, learning activities and assessments
• Applying appropriate course design, storytelling and communication principles and techniques to ensure attainment of learning outcomes and participant success.

Objectives/measures

The key performance measures include:

• Learner engagement scores
• Completion rates
• Feedback scores
• Learner knowledge retention
• Learner satisfaction scores
• Time to market
• Accessibility of programs
• Client satisfaction and participant experience
• Additional activities and learning and development objectives should be set and reviewed with
• your Counsellor on a cycle basis as per LEAD

Day-to-day challenges

You will require the ability to manage competing demands, whilst ensuring program timelines remain on track. You will need to remain agile and adapt to changing requests from the business, whilst ensuring you are creating a best in class learning experience. You will be required to juggle competing priorities, varying content focus areas and multiple deliverables in this role.

Position description

Qualifications, knowledge & experience

Qualifications and experience

• Learning & Development Expertise design, implementation, and evaluation
• Experience in the use of various authoring and content tools, to create engaging learning materials
• Experience in Learning Management Systems and the development of online and blended courses
• Experience in managing the learning program lifecycle including needs analysis, planning, design, promotion, delivery and evaluation of development activities.
• Organisational and coordination skills
• Strong attention to detail and follow-up skills
• Strong project and time management skills
• Ability to build, develop and positively influence client and provider relationships
• Effective oral and written communication
• Flexible and adaptable to change
• Maintaining a team focus and demonstrating effective team behaviours by participating in team meetings and events
• Understanding of adult learning principles Knowledge
• High level knowledge of adult learning principles and instructional design principles that build workforce capacity and a culture of learning
• Excellent interpersonal skills to develop and manage relationships with key internal and external stakeholders.
• Broad lens view of learning practices and its impact on organisations.
• Ability to identify key learning gaps and create supports to ensure programs and our people thrive.
• Knowledgeable about current L&OD trends with a global mindset
• Advanced Microsoft skills
• Strong stakeholder management and confident presentation skills

Expectations

The following EY firm wide role and expectations information apply to this role:

• LEAD CBS Global Rank Expectations at Supervising Associate rank.