GDS Meetings and Events Manager-Assistant Director

Ernst & Young Job Description

Job title:  GDS Meetings and Events Manager                        

Ernst & Young Global Services Supply Chain Services    

Rank: Assistant Director 

Sub-function:Travel, Meetings & Event Services 

Reports to (job title): Global Meetings and Events Services Leader

Summary:

As GDS Meetings and Events Manager, you will oversee M&E related spend and be involved in all M&E activities for all GDS locations globally. This position will be the key day to day point of contact for the various GDS-based stakeholders in relation to program management, operational and reporting requirements as well as work closely with the relevant suppliers to monitor key performance indicators and implement operational efficiencies to support the Global M&E program initiatives.

You will be expected to work independently, with support from Travel and M&E colleagues to establish and promotes Meetings and Events policies, guidelines and procedures.

You will be part of a team to champion the purpose and objectives of EY’s Travel, Meetings & Events program.

Key Responsibilities:

• Support key senior contacts/stakeholders across all GDS locations
• Have strong influencing skills to instigate change and support the Global Travel M&E Strategy
• Work by and promote the values of Travel, M&E program
• Individual must be an effective communicator who is self-motivated and result oriented
• Influence policy and standards for M&E spend (including group air, venue, ground transportation, meals, agencies, etc.)
• Manage M&E related projects for GDS such as the expansion of M&E catalogue across all GDS locations
• Day-to-day point of contact and providing guidance specific to M&E related matters
• Ensure strong focus to continuously improve customer satisfaction ratings and champion customer issue escalation and resolution processes
• Implement viable processes and solutions aligned with global standards, e.g. PO process
• Review data reporting and ensure cost saving opportunities are identified and presented
• Project work with Global Team colleagues to harmonize all processes worldwide
• Drive performance, by managing and reporting key performance indicators (KPIs)
• Assist in any procurement activity such as Travel and M&E related RFP’s
• Ensure EY businesses’ compliance to overall program including but not limited to BRIDGE, Independence, Finance and Procurement
• Ensure strong reputation among M&E suppliers through demonstrated ability to drive volume, control policy, monitor performance and deliver on contractual targets
• Network with industry peers and participate in industry events to understand trends to bring in knowledge and best practices to enhance the M&E program

Supervision responsibilities:

This role will have a direct report of a M&E support personnel based in Bangalore and work closely with the extended M&E support team

Job Requirements:

• Due to the global nature of EY, you will be expected to work flexibility and team with colleagues in-person, and virtually, including across multiple time zones. The right candidate will be personable and able to work well with stakeholders of all levels of seniority. A calm under pressure mentality is key, with a passion for event delivery and an ambitious nature.
• To effectively team remotely, a stable and reliable home internet connection is required.
• To effectively team in person, you will be expected to work from the EY GDS office in India (Kochi-based) based on local policies.
• Some international travel may be required as part of this role therefore, you must have a valid passport, or the ability to obtain one.
• When working across multiple time zones, there may be occasions where you’ll be required to work outside of regular business hours.

Education:

• Fluent written and spoken English language skills are required.
• While not mandatory, a degree in Business and/or Procurement will be highly regarded

Experience:

• A minimum of 5-8 years of relevant corporate experience managing travel/M&E programs
• Must be experienced with all Microsoft Office Tools with competency in the use of Excel and PowerPoint
• Excellent interpersonal and communication skills, must be able to communicate clearly and with authenticity to senior leadership and stakeholders
• Must be able to work independently with guidance
• High level of attention to detail and strong organizational skills are essential, with the ability to prioritise effectively
• Experience working in a cross-cultural, service-focused environment is highly beneficial