Horizon View L2 / L3 - Senior Cloud Engineer

Reporting To: DGM - Operations

Shift Timing: US Shift (Availability 24*7)

Job Responsibilities:

• Must have 5-8+ years of proven experience with VMware Horizon, vSphere, Microsoft Active Directory, VMware workspace one UEM, VMware DEM, 3rd party IDM integration.
• Must have VMware VCP Certification in VMware Horizon 7, Cloud, and vSphere.
• Must have Microsoft MCSA
• Must have Cloud technology exposure to Microsoft Azure, Amazon
• Good knowledge on diagnostics & troubleshooting of VMware Horizon View versions & understanding of ESXi & vSphere.
• Good knowledge on diagnostics & troubleshooting of VMware Airwatch & Mirage versions.
• Experience in HA engineering for architecture on VMware, DRS cluster environment.
• Good knowledge on the Connection servers and troubleshooting user level issues.
• Experience in P2V, vMotion, VMware virtual centre (vSphere) and SSO configuration.
• Perform root cause analysis.
• TCP/IP knowledge with good foundation on LAN Technologies such as network switching and routing and DNS, etc.
• Good Windows Server Administration and troubleshooting Skills.
• Good hands-on skills in Hyper converged infrastructure
• Working experience on the Ticketing tool.
• Must have hands on deployment of Horizon infrastructure in large environment.

Primary Skill Set:

• Overall 5- 8+ years of experience in IT Infrastructure.
• 4+ years of proven experience with VMware Enterprise Products,EUC Horizon
• Must have VMware VCP Certification in VMware Horizon 7, and VMware vSphere, VCP in Horizon Cloud, Microsoft MCSA, MS Azure certification, Amazon Certified cloud administrator.

Secondary Skill Set:

• 100% Fluency on English.
• Good verbal and Written Communication
• Good Team player work with senior team members, conduct technical session, mentoring L1 team members
• Ability to achieve the highest level of customer satisfaction.
• An interface with Customers and Third party OEMs and HW vendors is expected raising call with Microsoft, VMware and other vendors
• Documentation and preparation of SOPs
• Self-motivated and Results oriented.
• Train L1 and other support team members.
• A demonstrated positive and proactive approach
• Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts.

Experience:

4+years of experience in Horizon View

Soft Skills:

• Good/Excellent Communication Skills (Speak, Read, Write)
• Report Writing
• Analytical & problem-solving skills
• Good presentation skills
• Willingness to Continually Learn
• Team Player & People Management.

Education:

Any Engineering /Diploma/BSC/MCA / MCM (with IT specialization).