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Customer Experience Agent
Alorica
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Freshers to 5yrs of experience with Customer Support
- Experience in an International Voice Process.
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
- Candidates who have experience into domestic Voice Process can be considered as freshers.
- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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Alorica Benefits
Curious, Creative Culture Flexible Schedules Opportunities for Growth Referral Bonuses 
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