143 Snaphunt Jobs
Executive - Customer Support (1-5 yrs)
Snaphunt
posted 2mon ago
Flexible timing
Key skills for the job
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Leadership Role
Our client is dedicated to transforming the way businesses manage their human resources. As a premier HR consultancy firm,
Our client specializes in providing innovative and tailored solutions that address the unique challenges faced by organizations in today's dynamic business environment.
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
Job Role- Customer Support for Semi tech process.
Customer care representative - >1 year Experience
Sr. Customer care representative - >2 year Experience
Requirement:-
Communication - Excellent Communication skills who can speak with US natives.
- Experience (Yrs) minimum 6 months of International Bpo voice exp + Blended Process Experience is must.
- Should have computer and Internet knowledge / knowledge of Billing queries
- Experience Type (B2B/B2C) B2B and B2C
- Industry Pref BPO Geography ( Domestic/International) International
- Any Graduate Should not be perusing regular / part time course Any course which affects the job is not to be sources .
- Must Have International voice process .
Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) -Preferred In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes) Clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situation with customer.
- Excellent communication skills. Customer handling skills.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24-7 environment (Rotational shifts/5 Days a week).
Functional Areas: Customer Service & Operations
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