Executive - Customer Care - Travel & Tourism (1-3 yrs)

Key Responsibilities :

- Handle customer inquiries and complaints via phone, email, and chat in a timely and professional manner.

- Provide accurate information about travel packages, services, and promotions.

- Assist customers with booking, cancellations, changes, and other travel-related services.

- Resolve customer issues and complaints effectively, ensuring customer satisfaction.

- Maintain customer records and update information in the company's CRM system.

- Collaborate with other departments to ensure prompt and accurate responses to customer inquiries.

- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

- Provide feedback and suggestions to improve customer service processes and offerings.

- Stay updated with industry trends and company products to provide accurate information to customers.

- Achieve individual and team performance goals and targets.

Job Requirements :

Qualifications :

- High school diploma or equivalent; a degree in Hospitality, Tourism, or related field is a plus.

Experience :

- Between 1 and 3 years' proven experience in a customer service role, preferably in the travel and tourism industry.

Technical and Functional Skill sets :

- Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.

- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism.

- Proficiency in using CRM software and other customer service tools.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Strong interpersonal skills and a customer-centric attitude.

Additional eligibility requirements :

- Knowledge of travel booking systems and software.

- Experience in sales or upselling travel packages and services.