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Premium Employer

Alorica

Compare

3.1

based on 533 Reviews

20 Alorica Jobs

Customer Experience Agent

Alorica India Private Limited

3.1

based on 533 Reviews

2-5 years

Mohali

1 vacancy

Customer Experience Agent

Alorica

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Outsourcing Healthcare Customer Support Customer Experience Management International Voice Process

+ 3 more

Job Description

About Alorica India:

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that s just a very technical way of saying what we really do, which is to make lives better one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It s our privilege to partner with the world s largest and most respected brands embracing every day and every challenge with Passion, Performance, and Possibilities.

The world s largest provider of customer experiences to North American consumers.

14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).

We Serve More than 200 Major Clients Worldwide, Including:

4 of the top 5 wireless providers
4 of the top 8 healthcare companies on the Fortune 500
4 of the top 10 banks on the Fortune 500
5 of the world s largest retailers
4 of the top 10 largest car manufacturers
10 of the top 20 regulated utility companies
3 of the 5 largest technology companies

Freshers to 5yrs of experience with Customer Support
Experience in an International Voice Process.
The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
Candidates who have experience into domestic Voice Process can be considered as freshers.

Provide customer support and resolve customer queries via call.
Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
Candidate should be flexible to work in 24*7 environments (US Shift).

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

Prepare for Customer experience roles with real interview advice

People are getting interviews at Alorica through

(based on 52 Alorica interviews)

Walkin

Referral

Job Portal

Recruitment Consultant

33%

29%

17%

17% candidates got the interview through other sources.

High Confidence

What people at Alorica are saying

What Alorica employees are saying about work life

based on 533 employees

50%

68%

63%

50%

Flexible timing

Rotational Shift

No travel

Night Shift

View more insights

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