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Team Manager
Alorica
posted 16hr ago
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Flexible timing
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Job Description
Title: Team Manager
Location: Bangalore
Roles and Responsibilities:
- Supervise and coach a team of customer service representatives.
- Monitor performance metrics, analyze data and implement strategies to meet targets.
- Resolve escalated customer inquiries for improved customer satisfaction and collaborate with other departments for process improvement.
- Stay updated on industry trends to enhance customer experience and operational efficiency.
Essential Abilities/Competencies :
- International Voice Experience
- Bachelor's degree or equivalent experience.
- Minimum of 5 years of experience in customer service, with at least 1 year in a team leader or supervisory role.
- Retail industry experience is highly preferable.
- Proven track record in meeting and exceeding customer service targets.
- Excellent leadership and communication skills.
- Proficiency in voice channel operations and call center technologies.
Employment Type: Full Time, Permanent
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Rating based on 32 Team Manager
reviews
Anonymous · Operations Support
in Mohali
Word of mouth is still the most effective tool, employee word can either make or break your brand.
#wrongful #termination #toxicity #harassment in work #abused by fellow #zero contributors #HR #worstHRTeam #worst management
Read 32 reviewsTeam Manager salary at Alorica
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Alorica Benefits
Curious, Creative Culture Flexible Schedules Opportunities for Growth Referral Bonuses 
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