Assistant Front Office Manager

Company Description
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.
Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

About The Role :
We are seeking an enthusiastic and customer-focused Assistant Front Office Manager to join our team in Bengaluru, India. In this role, you will support the Front Office Manager in overseeing daily operations, ensuring exceptional guest experiences, and leading a team of receptionists to maintain our high standards of service.

Assist in managing day-to-day front office operations, ensuring smooth check-ins, check-outs, and guest interactions

Lead, inspire, and coach the front office team to deliver memorable and effortless experiences for our guests

Support the development and implementation of strategies to maximize occupancy and revenue

Collaborate with other departments to resolve guest issues and enhance overall guest satisfaction

Monitor and maintain front office standards, procedures, and guest service guidelines

Assist in managing overbooking levels and rate strategies to optimize business performance

Support the Front Office in administrative tasks, including budgeting, scheduling, and compliance

Continuously seek ways to improve processes and enhance the guest experience

Contribute to a positive work environment by promoting teamwork and open communication

Qualifications

Proven experience in a front office or hospitality role, preferably in a supervisory capacity

Strong leadership skills with the ability to inspire and motivate a team

Excellent customer service skills and a passion for creating exceptional guest experiences

Proficiency in hotel management software and reservation systems

Strong problem-solving abilities and attention to detail

Business acumen with understanding of hotel operations, rates, and occupancy management

Excellent communication skills, both verbal and written

Ability to work collaboratively with other departments and team members

Flexible and adaptable, with the ability to work various shifts, including nights, weekends, and holidays

Strong organizational and time management skills

Empathetic approach to guest and employee concerns

Bachelor's degree in Hospitality Management or related field preferred (not required)