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Accor Hospitality

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4.7

based on 75 Reviews

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912 Accor Hospitality Jobs

Front Office Manager

AAPC India Hotel Management Pvt. Ltd.

 · 

4.7

 based on 75 Reviews

6-10 years

Kochi

Front Office Manager

Accor Hospitality

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Hotel Management Hospitality Front Office Front Desk

+ 5 more

Job Description



About The Role :
  • Assign sufficient manning to cater for daily operational needs
  • Planning of VIP arrivals and departures and ensuring operational efficiency
  • Develop and maintain strong guest relationships to ensure guest loyalty
  • Handle guest issues when needed
  • Plan and review rosters to ensure productivity goals are met
  • Conduct audit checks on service standards and ensure compliance with hotel standards
  • Ensure operations are in order, guests assistance required is rendered accordingly and hotel’s service standards are met
  • Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system
  • Facilitate preventive maintenance program with housekeeping and engineering
  • Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities
  • Track and Forecast daily, weekly and monthly Of Loyalty Program
  • Planning, reviewing, training, monitoring, evaluation and counseling of employees
  • Handling and investigation of guest requests/complaints
  • Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
  • Attend any department and operational meetings
  • Ensuregrooming standard set by the hotel at all times
  • Ensure work areas are adequately stocked and inventory properly recorded
  • Ensure department compliance with safety and security procedures at all times

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Front Office Manager roles with real interview advice

    What people at Accor Hospitality are saying

    Front Office Manager salary at Accor Hospitality

    reported by 4 employees with 10-12 years exp.
    ₹8.6 L/yr - ₹10.9 L/yr
    65% more than the average Front Office Manager Salary in India
    View more details

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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