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Front office Manager
Kamat Yatrinivas
posted 4mon ago
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Job Description
- Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients
- Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints
- Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality
- Developing and implementing customer service policies and procedures to ensure a positive guest experience
- Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints
- Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience
- Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment
- Experience in front desk or customer service management
- Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role
Employment Type: Full Time, Permanent
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