Front Office Executive

The Front Office Executive will act as the first point of contact for visitors and clients, managing the reception area and ensuring smooth day-to-day operations. The role includes handling incoming calls, visitor management, and providing administrative support to ensure a professional and welcoming environment.

Key Responsibilities

1. Reception Management
• Greet visitors, clients, and employees in a professional and friendly manner.
• Manage the reception area to ensure it is tidy and presentable at all times.
• Maintain visitor logs and issue visitor passes as required.
2. Telephone and Communication Handling
• Answer and route incoming calls promptly and professionally.
• Respond to general inquiries or direct them to the appropriate department/person.
• Manage email correspondence and distribute messages effectively.
3. Administrative Support
• Handle courier and mail services, including receiving and dispatching.
• Assist with scheduling appointments, meeting room bookings, and calendar management.
• Provide basic administrative support such as filing, data entry, and document preparation.
4. Coordination and Support
• Coordinate with housekeeping, pantry, and maintenance staff to ensure a well-functioning front office.
• Assist in event coordination and other office activities as required.
5. Compliance and Security
• Ensure adherence to visitor management protocols and security procedures.
• Maintain confidentiality of sensitive information.

Skills and Qualifications

• Bachelors degree or diploma in hospitality, business administration, or related fields.
  • 3 years of experience in front office or customer service roles.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with office equipment.
  • Strong organizational and multitasking abilities.
  

Key Attributes

Professional appearance
• Customer-centric approach with a friendly attitude.
• Ability to work under pressure and handle challenges calmly.
• Attention to detail and proactive problem-solving skills.

Interested Candidates can share resume to archana.mattoo@cbre.com