Front Office Executive

Job Responsibilities:

• Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper etc.)
• Maintains safe and clean reception area and communicating actions, irregularities, and continuing needs.
• Good Communication Skill and problem solving
• Serving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages, answering or referring inquiries.
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing couriers etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Organizing and maintaining files and record.
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Managing day-to-day operations of the office
• Planning and scheduling meetings and appointments
• Working in a professional environment
• Client co- ordination

Eligibility Criteria:

• Female Candidates only
• Should be fluent in Marathi, Hindi and English
• Should reside within 10-15kms of the Office
• Experience in Hotel Industry and Travel Industry will be preferred
• Excellent Networking skills
• Make calls and follow up
• Always Maintain Good Telephone Etiquette
• Ability to sustain a conversation and handle complaints and unpleasant customers
• Basic Computer / excel knowledge is a must
• Highly developed sense of integrity and commitment to customer satisfaction
• Has a pleasant, patient and friendly attitude
• Should have excellent telephone presentation skills and modulate the pitch so that a customer feels good about the call.