Front Office Executive

Roles and Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
  
• Handle guest relations by providing exceptional customer service, resolving issues promptly, and addressing concerns.
  
• Coordinate with other departments (e.g., housekeeping, maintenance) to ensure seamless room preparation and turnover times.
  
• Maintain accurate records of guest transactions, including registration forms and billing information.
  
• Provide administrative support to the team as needed.

• Required knowledge related to updated hotel software (eg IDS SOFTWARE)
  

Desired Candidate Profile

• 2-7 years of experience in front desk or receptionist activities in a hotel setting.
  
• Strong knowledge of front office operations, including PMS systems (Priority Management System).
  
• Excellent communication skills with ability to handle telephone calls professionally.
  
• Ability to work effectively under pressure during peak periods or emergency situations.