Front Office Executive

Ramada Hotel is seeking a highly motivated and customer-oriented Front Office Executive to join our dynamic team. As the first point of contact for our guests, the Front Office Executive plays a crucial role in creating a positive and welcoming experience. This position requires excellent communication skills, a professional demeanor, and the ability to handle a variety of tasks efficiently.

Responsibilities:

• Guest Relations:
• Greet guests upon arrival and departure with a warm and professional welcome.
• Provide exceptional customer service throughout the guest's stay, addressing inquiries and resolving concerns promptly and efficiently.
• Anticipate guest needs and proactively offer assistance.
• Maintain a positive and professional image at all times.
• Reservations & Bookings:
• Manage incoming reservations via phone, email, and online booking platforms.
• Process check-ins and check-outs efficiently, ensuring accuracy in billing and room assignments.
• Handle cancellations and modifications to existing reservations.
• Maintain accurate records of bookings and availability.
• Customer Query Resolution:
• Respond to guest inquiries regarding hotel services, local attractions, and directions.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Escalate complex issues to the appropriate manager when necessary.
• Hotel Management Software:
• Utilize hotel management software to manage reservations, guest information, and billing.
• Maintain data integrity within the system.
• Generate reports as required.
• Communication & Coordination:
• Communicate effectively with other hotel departments to ensure seamless guest experiences.
• Relay important information to relevant team members.
• Maintain a clear and concise log of daily activities and guest interactions.
• Cash Handling & Billing:
• Process payments and handle cash transactions accurately.
• Maintain a balanced cash drawer.
• Assist with billing inquiries and adjustments.
• Other Duties:
• Assist with other front office tasks as needed, such as handling mail and packages.
• Maintain a clean and organized work area.
• Adhere to hotel policies and procedures.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management is preferred.
• Proven experience in a customer service role, preferably in a hotel environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using hotel management software (.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent grooming standards and professional appearance.
• Flexibility to work various shifts, including weekends and holidays.
• Fluency in English (and other languages are a plus).

Benefits:

• (List benefits offered by Ramada Hotel, such as health insurance, paid time off, employee discounts, etc.)