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Accor Hospitality

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4.7

based on 75 Reviews

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907 Accor Hospitality Jobs

Reservations Executive

AAPC India Hotel Management Pvt. Ltd.

 · 

4.7

 based on 75 Reviews

2-4 years

New Delhi

Reservations Executive

Accor Hospitality

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Operating Customer Service Salesforce Hotel Management Tourism Hospitality

+ 8 more

Job Description



About The Role :
  • Plan the room reservations.
  • Ensure proper selling techniques and strategies are utilized to maximize room revenues.
  • Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

    •  EXECUTIVE RESPONSIBILITIES & EMPOWERMENT 
  • Liaises with Sales & Marketing team and Front Office Team and will be responsible for Reservation Associates

    •  KEY OPERATIONAL RESPONSIBILITIES 
     Financial 
  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

    •  Operational  
  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  • Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
  • Ensure calculative overbooking.

    •  Business plan /Analysis 
  • Assist in the development of occupancy forecasts for the annual budget.
  • Handle additional responsibilities as and when delegated by the Management.

    •  Team Management  
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

    •  General Duty 
  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
  • Ability to accept responsibility
  • Self-confidence, motivation, drive and tenacity

    • Qualifications
  • Minimum 1 years of experience in same position
  • Guest focused personality is essential
  • Prior experience working with Opera or a related systemexperience is an asset
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus Point.

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Reservations Executive roles with real interview advice

    People are getting interviews at Accor Hospitality through

    (based on 7 Accor Hospitality interviews)
    Job Portal
    Campus Placement
    Walkin
    58%
    14%
    14%
    14% candidates got the interview through other sources.
    Moderate Confidence
    ?
    Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

    What people at Accor Hospitality are saying

    Reservations Executive salary at Accor Hospitality

    reported by 4 employees
    ₹2 L/yr - ₹4 L/yr
    20% less than the average Reservations Executive Salary in India
    View more details

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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