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Accor Hospitality

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4.7

based on 75 Reviews

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912 Accor Hospitality Jobs

Reservations Executive

AAPC India Hotel Management Pvt. Ltd.

 · 

4.7

 based on 75 Reviews

2-4 years

New Delhi

Reservations Executive

Accor Hospitality

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Operating Customer Service Salesforce Hotel Management Tourism Hospitality

+ 8 more

Job Description



About The Role :
  • Plan the room reservations.
  • Ensure proper selling techniques and strategies are utilized to maximize room revenues.
  • Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

    •  EXECUTIVE RESPONSIBILITIES & EMPOWERMENT 
  • Liaises with Sales & Marketing team and Front Office Team and will be responsible for Reservation Associates

    •  KEY OPERATIONAL RESPONSIBILITIES 
     Financial 
  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

    •  Operational  
  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  • Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
  • Ensure calculative overbooking.

    •  Business plan /Analysis 
  • Assist in the development of occupancy forecasts for the annual budget.
  • Handle additional responsibilities as and when delegated by the Management.

    •  Team Management  
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

    •  General Duty 
  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
  • Ability to accept responsibility
  • Self-confidence, motivation, drive and tenacity

    • Qualifications
  • Minimum 1 years of experience in same position
  • Guest focused personality is essential
  • Prior experience working with Opera or a related systemexperience is an asset
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus Point.

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Reservations Executive roles with real interview advice

    What people at Accor Hospitality are saying

    Reservations Executive salary at Accor Hospitality

    reported by 4 employees
    ₹2 L/yr - ₹4 L/yr
    20% less than the average Reservations Executive Salary in India
    View more details

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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