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Learning Operations Senior Analyst

5-8 years

₹ 4.95 - 11.51L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

Learning Operations Senior Analyst

Accenture

posted 4hr ago

Job Description



Skill required: Talent Development - Learning Delivery Operations

Designation: Learning Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years


  • What would you do? The purpose of the job for a Learning Administration Team Lead is to oversee and manage the administrative aspects of learning and development initiatives within an organization. This role involves coordinating the logistics of training programs, managing learning resources, and ensuring the smooth operation of various learning platforms and systems.Talent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability.

    What are we looking for?
  • Knowledge of typical scheduling methodology
  • A background in administrative roles
  • Proven ability in team leadership roles / tasks
  • 4 - 5 years business experience with similar background
  • Exposure to call center industry preferably technical sector
  • Project management skills (Planning & Organizing)
  • Adopt an analytical approach.
  • Strong organizational skills.
  • Ability to prioritize conflicting requirements.
  • Strong analytical ability (to devise and produce coherent management reports and statistics)
  • People management skills (Coaching, listening, giving direction)
  • Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)
  • Basic financial analysis (Cost vs. Revenue)
  • Strong written and verbal communication skills
  • English language proficiency required.
  • Multi-cultural awareness
  • Passion for customer service
  • Initiative, Critical thinking / problem solving skills.
  • Work well within a team environment.
  • Good time management skills.

    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of increasingly complex problems
  • Your day to day interactions are with peers within Accenture
  • You are likely to have some interaction with clients and/or Accenture management
  • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
  • Decisions that are made by you impact your own work and may impact the work of others
  • In this role you would be an individual contributor and/or oversee a small work effort and/or team
  • Please note that this role may require you to work in rotational shifts
  • Organize scheduling tasks, resources, and priorities.
  • Supervising a team of learning administrators or coordinators.
  • Developing and implementing processes and procedures for efficient learning administration.
  • Collaborating with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.
  • Managing learning management systems (LMS) or other training platforms.
  • Tracking and reporting on training metrics, including participation rates, and learning outcomes.
  • Providing support to trainers and facilitators in delivering training programs.
  • Ensuring compliance with regulatory requirements and organizational policies related to training and development.
  • Evaluating the effectiveness of training programs and making recommendations for improvement.
  • Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.
  • Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client / Operations).
  • Act as first point of contact for escalation of client and operational issues.
  • Manage issues to resolution, where these fall within remit / scope

     Qualifications 

    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Senior Operations Analyst roles with real interview advice

    What people at Accenture are saying

    3.8
     Rating based on 22 Senior Operations Analyst reviews

    Likes

    Company culture

    • Skill development - Good
    • +4 more
    Dislikes

    Their Appraisal system and no proper benefit

    Read 22 Senior Operations Analyst reviews

    Senior Operations Analyst salary at Accenture

    reported by 227 employees with 5-14 years exp.
    ₹3.9 L/yr - ₹13 L/yr
    44% more than the average Senior Operations Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Accenture Bangalore / Bengaluru Office Location

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    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
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