Learning Operations Analyst

Skill required: Talent Development - Learning Delivery Operations



Designation: Learning Operations Analyst



Qualifications:Any Graduation



Years of Experience:3 to 5 years



What would you do?
Senior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively.This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly.Talent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability.



What are we looking for?
- MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MSOffice Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format

Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique

English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly

Good organizational, prioritization and multi-tasking skills.


Roles and Responsibilities:

Oversee the planning and coordination of large-scale training programs and events.

Collaborate with senior leadership to forecast training needs and allocate resources effectively.

Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.

Book and manage training venues, facilities, and necessary equipment.

Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.

Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.

Troubleshoot and resolve any technical issues related to the LMS if needed.

Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.

Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.


Qualifications

Any Graduation