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Learning Operations Associate

1-3 years

₹ 2.5 - 5.5564L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Learning Operations Associate

Accenture

posted 4hr ago

Job Description




Skill required:
Talent Development - Learning Operations


Designation:
Learning Operations Associate


Qualifications:
Any Graduation


Years of Experience:
1 to 3 years



  • What would you do?
    Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis role provides client services for Learning Administration to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible Learning records for the client. Talent Development processRead, understand and analyze client process as per the business rules.
  • Execute full range of the process accurately and timely as a hands on processor.
  • Escalate issues and seek advice when faced with complex issues/problems.
  • Follow Work Instructions while processing
  • Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required and manage appropriate documentation.
  • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
  • Always demonstrate the highest level of customer service.
  • Pay close attention to detail and follow through to resolve any outstanding issues.
  • In Learning Operations you will managing learning solutions, including activities such as registration, vendor management, product support, learning management system. You will be taking client delivery information such as course identification, dates, venue, capacity, preferred resources and obtaining suitable information to publish a class schedule within a stated calendar period. Class schedules are typically published on client systems (Learning Management Systems) or Accenture equivalent.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
  • Update client applications accurately and quickly in accordance with the appropriate User Guides.
  • Ensure assigned tasks are completed accurately in timely fashion.
  • Ensure and maintain the security and confidentiality of client data,


    What are we looking for?
  • Adaptable and flexible
  • Ability to perform under pressure
  • Problem-solving skills
  • Detail orientation
  • Ability to establish strong client relationship
  • Knowledge of Learning Processes.
  • Strong command on written and verbal English language
  • Knowledge of MS Office/Excel Skills would be a plus
  • Knowledge of Successfactors would be a plus
  • Bachelors degree (Any discipline)"Essentials :
  • 1 - 2 yrs. business experience with Learning backgroundDesirable:
  • Exposure to BPO industry"


  • Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts
  • Activley Participate in team activities & Organizational initiatives
  • "
  • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
  • Resilient and able to work under pressure
  • Organization & prioritisation skills to deliver as per deadlines
  • Attention to detail & quality driven- in communications and all system transactions
  • Demonstrate high levels of confidentiality
  • Team Work & collaboration
  • Multi-cultural awareness
  • Flexibile to work in Shifts"


    Qualifications

    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Operations Associate roles with real interview advice

    Top Accenture Operations Associate Interview Questions

    Q1. How do you get use to bulk of invoices comes at a time and how do you work on it
    Q2. Wat do you know about p2p
    Q3. What is SAP, and how does it assist in the Procure-to-Pay (PTP) process?
    View all 9 questions

    What people at Accenture are saying

    3.8
     Rating based on 101 Operations Associate reviews

    Likes

    It has a job security as well as to upgrade our skills

    • Skill development - Good
    • +3 more
    Dislikes

    Here we cannot manage our work life balance as well as we do not get promotions on time. And the package is very low.

    • Salary - Poor
    • +2 more
    Read 101 Operations Associate reviews

    Operations Associate salary at Accenture

    reported by 680 employees
    ₹1.5 L/yr - ₹7.5 L/yr
    13% more than the average Operations Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 55.8k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
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