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Accenture

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3.8

based on 56.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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17230 Accenture Jobs

Learning Operations Analyst

Accenture Solutions Pvt Ltd

3.8

based on 56.7k Reviews

3-5 years

₹ 2.4 - 9.28L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

Learning Operations Analyst

Accenture

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Survey Biochemistry SME Quality Check Export Documentation Email Writing

+ 10 more

Job Description

Skill required: Talent Development - Learning Delivery Operations

Designation: Learning Operations Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? This Role involves deeper understanding of the Learning Administration & Leveraging expertise to solve specific problems pertaining to Learning .Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.Talent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for?

Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilience and ability to work under pressure

Good organizational, prioritization and multi-tasking skills to deliver to deadlines

Analytical and problem-solving skills.

Demonstrate high levels of confidentiality

Attention to detail & quality driven- in communications and all system transactions

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Basic Leadership and coaching skills

Team Work & Collaboration

Self driven

Flexibility to work in Shifts.

Results / target oriented

Multi-cultural awareness

Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.

Assist in training/educating team assigned team members on learning and acquireing skills in process.

Knowledge of Learning management processes

Strong MS Office and Excel skills

Strong command on written and verbal English language

Proficient with Business Excellence Practice

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Process Support :

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries

Escalate issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English skills within Team.

Creates a logical plan,realistic estimates and schedule for an activity or project segment.

Ensure LWIs are followed and updated regularly and train the team members on process updates.

Ensure process controls are followed; Maintain,validate and update process documentations as applicable to ensure compliance with documentation requirements.

Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

Participates in various internal or client initiatives related to Process.

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :

Plan proper allocation of work.

Support Team lead/Manager with Daily stats/reporting and MOS. Update process metrics on daily basis and maintain MIS.

To be available on the floor through the day to resolve process related issues.

Participate in Team building activities & Organizational initiatives.

Complete training need analysis for the team on timely manner through quality reports and knowledge tests

Follow the Quality Check and Audit mechanism within process to ensure delivery on SLAs.

Ensure and maintain the security and confidentiality of client data.

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

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What people at Accenture are saying

3.8

Rating based on 61 Operations Analyst reviews

Anonymous · Customer Success, Service & Operations in Gurgaon / Gurugram

Likes

Accenture as a whole is good but my project is too bad Verizon

Job security - Excellent

Dislikes

Culture is toxic and no one seems to care and boasts only about the values

Skill development - Bad

+4 more

Read 61 Operations Analyst reviews

Operations Analyst salary at Accenture

reported by 682 employees with 1-10 years exp.

Unlock

₹1.8 L/yr - ₹10.1 L/yr

15% more than the average Operations Analyst Salary in India

View more details

What Accenture employees are saying about work life

based on 56.7k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Accenture Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru (1)

Bengaluru Office

71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
560052