GN - Song - Service - Healthcare - Senior Manager

Job Title: Health and Public Services Senior Manager + Service + Strategy & Consulting Global Network Song



Management Level: 06 - Senior Manager



Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad



Must have skills: Salesforce Health Cloud, Service Transformation




Good to have skills: Data Automation, AI



Job

Summary: As a Senior Manager in the Health and Public Services practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce Health Cloud. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements.



Roles & Responsibilities:

Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM.

Lead the discovery, design, and implementation of Salesforce Health Cloud solutions for clients in the healthcare industry.

Manage end-to-end Salesforce Health Cloud projects, collaborate with stakeholders, and drive the adoption of Salesforce Health Cloud capabilities while ensuring compliance with healthcare industry regulations (e.g., HIPAA, GDPR) and data security standards.

Develop and oversee Health Cloud components such as care coordination, patient and provider management, appointment scheduling, analytics, and data integrations with other systems viz. EHR, DWs, etc.

Assist healthcare clients with their most pressing service transformation problems by offering consulting and advisory services.

Create a service transformational plan, design/re-design the channel strategy and operating model, close the gap between business and technology, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models.

Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives.

Engage with senior management as part of the go-to-market team and assist in sales and project delivery.

Provide solutions to complex business problems/opportunities requiring in-depth knowledge of patient, provider, payer dynamics, to optimize business processes and deliver on multi-channel customer service strategy.

Use a data and analytics-driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale.

Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools.

Professional & Technical Skills:

Must have skills:Proficiency in Salesforce Health Cloud, Service Transformation.

Strong understanding of healthcare processes, performance drivers, and industry-leading practices, regulatory and compliance requirements.

Experience in developing and maintaining Salesforce Health Cloud applications.

Experience in debugging and troubleshooting Salesforce Health Cloud applications.

Experience in working with healthcare delivery models, reimbursement systems (e.g., insurance, public health systems), and patient access programs.

Additional Information:

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using Salesforce Health Cloud.

This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office.

Qualifications


Experience: Minimum 8 years of experience is required




Educational Qualification: B.Tech/BE (Accurate educational details should capture)