Senior Salesforce Manager - CRM Platform (12-18 yrs)

SFDC Platforms - Senior Manager.

Domain : Strategy & Consulting.

Position : SFDC - Sr Manager.

Experience : 12 to 18yrs.

Location : Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata.

Your Team :

As a leading global professional services company, you are invited to join a vibrant team and explore a diverse range of opportunities in strategy, consulting, digital, technology, and operations.

You will be a part of a collaborative environment that combines unmatched experience and specialized skills across 40+ industries.

This leading enterprise, at the intersection of business and technology, is dedicated to helping clients enhance performance and create sustainable value for stakeholders.

Your Job :

- Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives.

- Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture, and implementation.

- Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI.

- Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure new business opportunities.

- Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client's sector.

- Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively.

- Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight.

- Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.

- Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes.

Your Capabilities :

- Minimum 5 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365).

- Exceptional communication, problem-solving, and leadership abilities required.

- Must have worked on Proposals and contributed to business development work.

- Certification in one or more of the Salesforce solution areas : Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc.

- At least delivered 1-2 CRM transformation program and MBA is preferred.

Qualifications : MBA.

Skills : SFDC, Salesforce CRM, Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics.

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