Upload Button Icon Add office photos
filter salaries All Filters

15891 Accenture Jobs

Learning Operations Analyst

3-5 years

₹ 3 - 7L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

Learning Operations Analyst

Accenture

posted 6hr ago

Job Description






Skill required:
Talent Development - Learning Delivery Operations



Designation:
Learning Operations Analyst



Qualifications:
Any Graduation



Years of Experience:
3 to 5 years




  • What would you do?
    Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability.



    What are we looking for?
    Scheduling consists of taking client delivery information such as Course identification, dates, venue / location / capacity / preferred resources (Instructor, room etc.) and obtaining suitable information (such as instructor availability, venue availability) so as to publish a class schedule within a stated calendar period. Processes are defined to give step- by- step instructions on the interfaces, tasks and parameters to apply to the schedule. Class schedules are typically published on client systems (Learning Management Systems) or Accenture equivalent. This role provides scheduling services for Accenture Learning Shared Services, follows all scheduling processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management, Capability Management and the Scheduling Team Lead to identify and escalate client issues; obtains and confirms instructor and facility availability, and adds and amends schedule information to client / Accenture systems responding to changes (via e-mail / telephone) so as to maintain a current visible class schedule to the client.
  • MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format
  • Client Interfacing skills (Email & Ticketing System):Good Email etiquette, strong email drafting & keyboard skills, good interaction skills on ticketing system
  • English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time space sensibly
  • Good organizational, prioritization and multi-tasking skills.
  • Strong analytical and problem-solving skills.
  • Multi-cultural awareness.
  • Passion for customer service.
  • Team player.
  • Attention to detail.
  • Focus on high data accuracy.
  • Quality driven- in communications and all system transactions.
  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate


    Roles and Responsibilities:
  • Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations and using specified resources.
  • Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location.
  • Use Learning Management Systems (e.g. Client LMS, Accenture Sum Total LMS) to input class details for course schedules.
  • Complete system screens to accurately enter data to Client Systems / LMS.
  • Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
  • Allocate rooms, visual aids, instructor to courses based on defined business rules.
  • Solve basic resource conflicts by selecting viable alternatives from a defined list.
  • Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.
  • Assign Instructor resources based on guidance documents showing the required parameters to be used.
  • Work with team lead and the QA role to ensure that the best-fit resources are assigned. This may include reworking the schedule following reassignment of internal instructors to meet utilization guidelines or from classes that get cancelled.
  • Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
  • Update session information accurately and on time.
  • Ensure Cancellation policies are being followed.
  • Perform basic financial calculations to establish whether class enrolment generates required revenue and margin.Secondary
  • Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found.
  • Assist in Process Improvement initiatives.
  • Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead.


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Operations Analyst roles with real interview advice

    What people at Accenture are saying

    3.9
     Rating based on 56 Operations Analyst reviews

    Likes

    Accenture as a whole is good but my project is too bad Verizon

    • Job security - Excellent
    Dislikes

    Culture is toxic and no one seems to care and boasts only about the values

    • Skill development - Bad
      +4 more
    Read 56 Operations Analyst reviews

    Operations Analyst salary at Accenture

    reported by 653 employees with 1-10 years exp.
    ₹1.8 L/yr - ₹9.7 L/yr
    15% more than the average Operations Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 54.3k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

    Compare Accenture with

    TCS

    3.7
    Compare

    Cognizant

    3.8
    Compare

    Capgemini

    3.8
    Compare

    Infosys

    3.7
    Compare

    Wipro

    3.7
    Compare

    Genpact

    3.9
    Compare

    LTIMindtree

    3.8
    Compare

    Deloitte

    3.8
    Compare

    IBM

    4.0
    Compare

    Nagarro

    4.0
    Compare

    Tech Mahindra

    3.5
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    NTT Data Information Processing Services

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Ernst & Young

    3.4
    Compare

    HCLTech

    3.5
    Compare

    JPMorgan Chase & Co.

    4.0
    Compare

    Optum

    4.0
    Compare

    Similar Jobs for you

    Operations Associate at Accenture Solutions Pvt Ltd

    Mumbai

    1-3 Yrs

    ₹ 3-5 LPA

    Operations Analyst at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    3-5 Yrs

    ₹ 5-7 LPA

    Operations Analyst at Amazon India Software Dev Centre Pvt Ltd

    Bangalore / Bengaluru

    2-5 Yrs

    ₹ 2-6 LPA

    Senior Advisory Analyst at Accenture Solutions Pvt Ltd

    Mumbai

    5-8 Yrs

    ₹ 7-10 LPA

    Operations Associate at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    1-3 Yrs

    ₹ 3-5 LPA

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-8 Yrs

    ₹ 7-10 LPA

    Learning Advisor at Accenture Solutions Pvt Ltd

    Mumbai

    3-5 Yrs

    ₹ 5-7 LPA

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-8 Yrs

    ₹ 3-7 LPA

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-8 Yrs

    ₹ 7-10 LPA

    Operations Analyst at Accenture Solutions Pvt Ltd

    Mumbai

    3-5 Yrs

    ₹ 5-7 LPA

    Accenture Mumbai Office Location

    View all
    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
    400708

    Learning Operations Analyst

    3-5 Yrs

    Mumbai

    2d ago·via naukri.com

    Application Developer

    3-8 Yrs

    Mumbai

    15hr ago·via naukri.com

    DevOps Engineer

    5-10 Yrs

    Bangalore / Bengaluru

    15hr ago·via naukri.com

    DevOps Engineer

    5-10 Yrs

    Bangalore / Bengaluru

    15hr ago·via naukri.com

    DevOps Engineer

    7-12 Yrs

    Bangalore / Bengaluru

    15hr ago·via naukri.com

    Third Party Verification (TPV) platform lead

    5-10 Yrs

    Bangalore / Bengaluru

    15hr ago·via naukri.com

    Application Lead

    5-9 Yrs

    Hyderabad / Secunderabad

    15hr ago·via naukri.com

    Application Tech Support Practitioner

    0-2 Yrs

    Bangalore / Bengaluru

    15hr ago·via naukri.com

    Technology Account Lead

    15-20 Yrs

    Hyderabad / Secunderabad

    15hr ago·via naukri.com

    Cloud Platform Engineer

    0-2 Yrs

    Indore

    15hr ago·via naukri.com
    write
    Share an Interview