Wow Momo Foods Interview Questions and Answers

Handling customer concerns requires active listening, empathy, and prompt resolution.

• Listen actively to the customer's concern without interrupting.

• Empathize with the customer and acknowledge their feelings.

• Apologize for any inconvenience caused and assure them that their concern will be addressed promptly.

• Resolve the issue as quickly as possible while keeping the customer informed of the progress.

• Follow up with the cu...read more

To solve a customer problem, listen actively, empathize, and offer a solution that meets their needs.

• Listen actively to the customer's complaint or issue

• Empathize with the customer and acknowledge their frustration

• Offer a solution that meets the customer's needs and resolves the issue

• Follow up with the customer to ensure their satisfaction

I am an experienced restaurant manager with a passion for delivering exceptional customer service and driving business growth.

• Managed a team of 20+ staff members and consistently exceeded sales targets

• Implemented new menu items and promotional campaigns resulting in a 15% increase in revenue

• Trained new employees on company policies and procedures to ensure a high level of service

• Maintained inventory levels and controll...read more

I am passionate about the food industry and your company's reputation for quality and innovation aligns with my values.

• I have always been interested in the culinary arts and have worked in various restaurants and cafes.

• I have researched your company and am impressed with your commitment to using locally sourced ingredients and supporting sustainable practices.

• I am excited about the opportunity to work with a team of ta...read more

Food cost & P&L are crucial for restaurant profitability. Understanding them helps in managing expenses & maximizing profits.

• Food cost refers to the cost of ingredients used in preparing a dish

• P&L stands for Profit and Loss statement which shows the revenue, expenses, and profits of a restaurant

• Managing food cost involves controlling portion sizes, minimizing waste, and negotiating with suppliers for better prices

• Analy...read more

CHAMPS stands for Communication, Health and Safety, Attendance, Motivation, Performance, and Succession planning.

• Communication is essential for effective teamwork and collaboration.

• Health and Safety measures ensure a safe work environment for employees.

• Attendance tracking helps in monitoring employee punctuality and productivity.

• Motivation strategies boost employee morale and engagement.

• Performance evaluations help in ...read more

Buddy trainer process involves pairing a new employee with an experienced employee to help them learn the ropes.

• Buddy trainer process helps new employees acclimate to the company culture and job responsibilities.

• The experienced employee serves as a mentor and guide for the new employee.

• Regular check-ins and feedback sessions are important in the buddy trainer process.

• Examples: pairing a new sales associate with a top-p...read more