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Wood Mackenzie Customer Service Specialist Interview Questions and Answers
Wood Mackenzie Customer Service Specialist Interview Experiences
1 interview found
(1 Question)
- Q1. What do you know about Customer Support?
- Ans.
Customer Support involves providing assistance and solutions to customers to ensure their satisfaction and loyalty.
Customer Support involves addressing customer inquiries, issues, and complaints.
It requires strong communication skills to effectively interact with customers.
Customer Support may involve troubleshooting technical problems or providing product information.
It is important to maintain a positive attitude and...
Top trending discussions
Interview questions from similar companies
The assessment test evaluates communication skills and typing proficiency.
(2 Questions)
- Q1. Can you provide an introduction about yourself?
- Ans.
Experienced customer service specialist with a passion for helping others and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Familiarity with CRM systems and ticketing platforms
- Q2. About customer service
(1 Question)
- Q1. Basic discussion
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 14 Apr 2022
I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.
(1 Question)
- Q1. Recruiter will take one on one interview and will ask some questions like introduce yourself, family background, education. Will check fluency.
(4 Questions)
- Q1. What is your family background?
- Q2. Why should we hire you?
- Q3. Tell me about yourself.
- Q4. Language test will ask about English and Hindi language.
Interview Preparation Tips
I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.
Interview Preparation Tips
my advice is don't lie during interview, everything will be fine.
I applied via Naukri.com and was interviewed before Jul 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. I was asked normal questions like was I able to do night shift ,plus was I comfortable with voice skill, and was I comfortable with chat too..
- Ans. I told as on I am comfortable with voice as well as chat.and fine with night shifts
- Q2. I was asked do you stay in pune and in hostel or with family
- Ans. I answered I stay in pune and with family
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jan 2020. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Talk about yourself
- Ans.
I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.
Experience: Over 3 years in customer service roles, handling inquiries and resolving issues efficiently.
Skills: Excellent communication skills, both verbal and written, demonstrated through positive customer feedback.
Problem-Solving: Successfully resolved a complex billing issue for a customer, re...
- Q2. Where do you see yourself in 5 years
- Q3. What is you motto of joining our company
- Ans.
My motto for joining your company is to provide exceptional service that fosters trust and loyalty among customers.
Commitment to customer satisfaction: I believe in going the extra mile, like resolving issues promptly and effectively.
Building relationships: I aim to create a welcoming environment, ensuring customers feel valued and heard.
Continuous improvement: I am dedicated to learning and adapting to enhance service...
- Q4. Would you be comfortable doing all shifts
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Aptitude, grammar, personal infofmation
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 28 Mar 2021
I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About myself
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 2 Feb 2021
I applied via Walk-in and was interviewed before Feb 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Like what is ur memorable day, what is ur sallery expections, why should I hire u,
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Manoj Nilajkar
posted on 29 May 2021
I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself and work history
- Q2. Why did you leave those companies
- Q3. Grammar test and simple topics to speak on a minute
Interview Preparation Tips
Wood Mackenzie Interview FAQs
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Overall Interview Experience Rating
based on 1 interview experience
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