Wood Mackenzie Customer Service Specialist Interview Questions and Answers

There is a test, based upon which employees are short listed

Q1. What do you know about E-commerce industry?
Ans. 
E-commerce industry involves buying and selling of goods and services online.
• E-commerce has revolutionized the way people shop and do business.

• It includes online marketplaces like Amazon, eBay, and Alibaba.

• E-commerce also includes online payment systems like PayPal and Stripe.

• It has led to the growth of new business models like dropshipping and subscription services.

• E-commerce has faced challenges like fraud, data brea
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Q2. Tell me something about your city without any interruption.
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Q3. Where do you see yourself in next 5 years?
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This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

This could involve analyzing a real-world business scenario and presenting your recommendations.

Q1. This is an interview with technical experts to assess your technical knowledge and skills.
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Q2. HR Round:
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About company products

Q1. Personal interview
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Q2. Education and experience
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Q1. About technical qualification
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Q2. Product knowledge
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Hai iam ns,ramakrishna i can compately in dipoma in final deee branch 2023 in dipoma promated

Q1. I can when in this companey
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Q2. When apprament letter
Ans. 
The question seems to be asking about the timing of an appointment letter.
• An appointment letter is typically sent out before a scheduled meeting or interview.

• It is important to confirm the timing and details mentioned in the appointment letter.

• If the appointment letter is not received on time, it is advisable to follow up with the sender.
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Q3. Monday i can jain in this companey
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Q1. Tell me about your self.
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Q2. Why want to join this job.
Ans. 
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
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Q3. What is your weakness and strength?
Ans. 
My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
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Q4. What are your career goals?
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Q5. Tell me about your family background
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A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
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English,typing, reasoning

Regarding customer support process based questions

Q1. Tell me something about your self?
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Q2. Where do you see your self in next 5 years?
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Q1. Why should we hire you ?
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It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
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Q1. Basic salary expectations
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Short-answer questions, story-based questions, and aptitude tests:

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.