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Customer Support involves providing assistance and solutions to customers to ensure their satisfaction and loyalty.
Customer Support involves addressing customer inquiries, issues, and complaints.
It requires strong communication skills to effectively interact with customers.
Customer Support may involve troubleshooting technical problems or providing product information.
It is important to maintain a positive attitude and...
posted on 1 Feb 2023
I applied via Naukri.com and was interviewed in Jan 2023. There were 3 interview rounds.
There is a test, based upon which employees are short listed
E-commerce industry involves buying and selling of goods and services online.
E-commerce has revolutionized the way people shop and do business.
It includes online marketplaces like Amazon, eBay, and Alibaba.
E-commerce also includes online payment systems like PayPal and Stripe.
It has led to the growth of new business models like dropshipping and subscription services.
E-commerce has faced challenges like fraud, data brea
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
Emotional intelligence involves self-awareness and self-regulation.
It also includes empathy and social skills.
Example: Being able to remain calm and composed in a stressful customer interaction.
Example: Understanding and responding appropriately to a customer's emotions.
Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
Assisting customers with technical issues related to products or services
Troubleshooting problems and providing solutions
Explaining technical information in a clear and understandable way
Offering guidance on how to use products or services effectively
Escalating complex technical issues to higher level suppor
Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
Customer service involves addressing general inquiries and providing assistance with products or services.
Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.
Customer s...
Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
Proficiency in using customer relationship management (CRM) software
Ability to troubleshoot technical issues remotely
Knowledge of online chat platforms and ticketing systems
Experience with data entry and analysis for customer support
Familiarity with social media platforms for customer interaction
Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
Customer satisfaction is the result of meeting or exceeding customer expectations.
It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.
Measuring customer satisfaction can be done through surveys, feedback forms, a...
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
A customer service aptitude test is a standardized assessment designed to evaluate a candidate's suitability for customer service roles. It assesses a range of skills and traits crucial for providing excellent customer support.
I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.
To rectify the error, identify the root cause, implement a solution, and communicate with the customer.
Identify the root cause of the error by analyzing the situation and gathering relevant information.
Implement a solution by taking necessary actions to correct the error and prevent it from happening again.
Communicate with the customer to explain the error, apologize for any inconvenience caused, and provide assurance ...
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Short-answer questions, story-based questions, and aptitude tests:
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.
Experienced customer service professional with a background in retail and hospitality.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve issues efficiently
Familiar with CRM systems and handling customer inquiries via phone, email, and in person
I enjoy helping others and solving problems, making customer service a perfect fit for me.
I have strong communication skills and enjoy interacting with people.
I am patient and empathetic, able to understand and address customer concerns.
I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.
I find satisfaction in providing excellent service and creating positive experiences
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting customers in person.
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.
I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.
I am excited about the opportunities for growth and development that Wipro offers
Experienced customer service professional with a background in retail and hospitality.
Started career in retail, providing excellent customer service and resolving issues
Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving
Strong communication skills, ability to remain calm under pressure
Proficient in handling customer inquiries, complaints, and feedback
Familiar with using CRM systems
I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
Strong communication skills - able to effectively communicate with customers and colleagues
Problem-solving abilities - can quickly and efficiently resolve customer issues
Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
posted on 10 Sep 2024
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 5 interview rounds.
It was bad, its terrible company
Most third class job
In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
Leading a team of customer service representatives
Implementing innovative strategies to improve customer satisfaction
Continuing to develop my skills and knowledge in customer service
Possibly pursuing further education or certifications in customer service management
I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.
I have X years of experience in customer service roles
I am highly skilled in communication and problem-solving
I have received positive feedback from previous customers for my ability to resolve issues effectively
I applied via Walk-in
Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.
Allows customers to check account balances
Enables customers to transfer funds between accounts
Provides assistance with setting up automatic bill payments
Allows customers to report lost or stolen cards
Offers support for general inquiries and account maintenance
I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.
Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square
Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem
Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.
I have X years of experience in customer service roles
I excel at resolving customer issues and providing excellent service
I am a great communicator and team player
I am passionate about helping customers and ensuring their satisfaction
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