Wipro Desktop Support Engineer 2 Interview Questions, Process, and Tips

Q1. Tell me about yourself?
Add your answer

Q1. Explain osi model
Ans. 
The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.
• The OSI model stands for Open Systems Interconnection model.

• It helps in understanding how different networking protocols work together.

• The seven layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates w...read more
Answered by AI
Add your answer
Q2. Difference between ipv4 and ipv6
Ans. 
IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.
• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• IPv4 supports around 4.3 billion unique addresses, while IPv6 supports around 340 undecillion unique addresses

• IPv4 uses ARP (Addr...read more
Answered by AI
Add your answer
Q3. What is .ost and .pst file?
Ans. 
OST and PST files are Outlook data files used by Microsoft Outlook to store emails, contacts, calendar events, and other data.
• OST file is an offline Outlook data file that allows users to access their emails and other data even when not connected to the internet.

• PST file is a personal storage table file used to store emails, contacts, calendar events, and other data in Microsoft Outlook.

• OST files are typically used wit...read more
Answered by AI
View 1 more answer
Q4. How to troubleshoot wifi?
Ans. 
Troubleshooting wifi involves checking network settings, signal strength, and device connectivity.
• Check if wifi is enabled on the device

• Ensure the correct network is selected

• Restart the router and modem

• Move closer to the router to improve signal strength

• Update wifi drivers on the device
Answered by AI
Add your answer

Medium to hard question.

One is easy problem another one medium problem.

Q1. Tell me about your self.
Add your answer
Q2. What is your project.
Add your answer
Q3. What is your stregth.
Ans. 
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
• Strong problem-solving skills

• Excellent communication skills

• Ability to work well under pressure

• Attention to detail

• Experience with various operating systems and software applications
Answered by AI
Add your answer

Q1. Sla,customer support ,azure,active directory
Add your answer

Q1. What is DHCP ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing network resources efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• DHCP server leases IP addre
Answered by AI
Add your answer
Q2. What is LAN ?
Ans. 
LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.
• LAN is a network that covers a small geographic area, typically within a single building or campus.

• It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, schools, and other...read more
Answered by AI
Add your answer

I'm just writing this in order to view some interview questions please ignore

Q1. Tell me about ur self
Add your answer
Q2. How are u doing
Add your answer

Q1. Tell me about yourself.
Add your answer
Q2. How many members are there in your family?
Add your answer
Q3. Why are you interested in this job?
Add your answer

Q1. What is ip address? Explain the types of ip address?
Ans. 
An IP address is a unique identifier assigned to devices on a network. There are two types of IP addresses: IPv4 and IPv6.
• IP address stands for Internet Protocol address

• It is a numerical label assigned to each device connected to a network

• IPv4 addresses are 32-bit and represented in dotted decimal notation (e.g. 192.168.0.1)

• IPv6 addresses are 128-bit and represented in hexadecimal notation (e.g. 2001:0db8:85a3:0000:000
Answered by AI
Add your answer
Q2. What is ping command?
Ans. 
Ping command is a network utility used to test the reachability of a host on an Internet Protocol (IP) network.
• Ping sends an ICMP echo request to the target host and waits for a response.

• It measures the round-trip time for messages sent from the originating host to a destination computer.

• It can also be used to determine the number of hops between two hosts.

• Ping is commonly used to troubleshoot network connectivity issu
Answered by AI
Add your answer
Q3. What is antivirus? Name some of the antivirus available in the market?
Ans. 
Antivirus is a software program designed to prevent, detect, and remove malicious software from a computer system.
• Antivirus software scans files and directories for any malware or suspicious patterns.

• It uses various techniques like signature-based detection, behavioral analysis, and heuristics to identify and remove viruses.

• Some popular antivirus software in the market are Norton, McAfee, Kaspersky, Avast, and AVG.
Answered by AI
Add your answer

Q1. Tell me about your self?
View 1 more answer
Q2. What is outlook?, how to configure outlook?
Ans. 
Outlook is a personal information manager from Microsoft used for email, calendar, contacts, and tasks.
• Open Outlook and click on File > Add Account

• Enter your email address and password

• Follow the prompts to complete the setup

• Configure server settings if necessary

• Test the account to ensure it is working properly
Answered by AI
View 3 more answers

Q1. What is DHCP AND DNS?
Ans. 
DHCP assigns IP addresses to devices on a network. DNS translates domain names to IP addresses.
• DHCP stands for Dynamic Host Configuration Protocol

• It automatically assigns IP addresses to devices on a network

• DNS stands for Domain Name System

• It translates domain names to IP addresses

• DNS is used to access websites and other resources on the internet
Answered by AI
View 2 more answers
Q2. Diffrence between router and switch? Differnce between TCP AND UDP? what is port no. Of SMTP AND POP3? What is Printer? How to add new printer? What is BSOD? HOW to fix it? How to take backup of data ...read more
Ans. 
Questions related to networking and technical support.
• Router connects multiple networks and switches connect devices within a network.

• TCP is a connection-oriented protocol while UDP is connectionless.

• SMTP uses port number 25 and POP3 uses port number 110.

• Printer is a device that produces a hard copy of digital documents.

• To add a new printer, go to Control Panel > Devices and Printers > Add a Printer.

• BSOD (Blue Screen o...read more
Answered by AI
Add your answer
Q3. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IPv6. How many types of os installation? What is BIOS AND what is use of CMOS BATTARY? WHST IS HDD and how many types of HDD? How to sho...read more
Ans. 
A set of technical questions related to desktop support engineering.
• APIPA is Automatic Private IP Addressing used when DHCP server is not available.

• Subnet mask is used to divide an IP address into network and host portions.

• IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.

• There are two types of OS installation: clean installation and upgrade installation.

• BIOS is a firmware that initializes hardware during bo...read more
Answered by AI
View 2 more answers

1) I have one laptop and network is not working in this laptop. How to fix it?
2) I have one desktop and display is not coming then how to troubleshoot it?
3) I have one laptop and power is not coming in this laptop then how to troubleshoot it?

Q1. Salary discussion and acceptation
View 2 more answers
Q2. And then release offer latter
Add your answer

Q1. What are your salary expectations?
Add your answer
Q2. What is your family background?
Add your answer
Q3. Share details of your previous job.
Add your answer
Q4. Why should we hire you?
Add your answer
Q5. Why are you looking for a change?
Add your answer
Q6. Where do you see yourself in 5 years?
Add your answer
Q7. What are your strengths and weaknesses?
Add your answer
Q8. Tell me about yourself.
Add your answer

Q1. VPN related Outlook Related What is DNS what is DHCP how add network printer what is blue screen error scanner issues
Add your answer