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Wipro Tech Support Associate Interview Questions and Answers

Updated 3 May 2018

Wipro Tech Support Associate Interview Experiences

2 interviews found

Tech Support Associate Interview Questions & Answers

user image Ashvani Dubey

posted on 3 May 2018

I applied via Other

Interview Preparation Tips

Round: Resume Shortlist
Experience: On the behalf of normal GD

Round: Group Discussion
Experience: Nuclear vs Joint family ..
Started with explaining myself to org. history

General Tips: I think it was good .I feel better to explain than to type .
Thanks
Duration: <1 week

Tech Support Associate Interview Questions & Answers

user image Anonymous

posted on 18 May 2017

I was interviewed in Jan 2017.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a tech-savvy individual with a passion for problem-solving and helping others.

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills for effectively assisting customers

    • Strong knowledge of operating systems and computer networks

    • Experience in providing remote support and resolving technical issues

    • Ability to adapt quickly to new technologies and learn on the go

    • Answered by AI
    View 17 more answers
  • Q2. Will you be able work in rotation shift
  • Ans. 

    Yes, I am willing to work in rotation shifts.

    • I am flexible and adaptable to different work schedules.

    • I understand the importance of providing support to customers at any time.

    • I have previous experience working in rotation shifts.

    • I am willing to adjust my personal schedule to accommodate the rotation shifts.

    • Answered by AI
    View 10 more answers
  • Q3. How did you spend your day
  • Ans. 

    I spent my day assisting customers with technical issues and troubleshooting their problems.

    • Assisted customers with technical issues

    • Troubleshot and resolved problems

    • Provided guidance and instructions

    • Documented customer interactions and solutions

    • Answered by AI
    View 5 more answers

Interview Preparation Tips

Round: HR Interview
Experience: I'm very starting he was happy and interview hardly took 3-4 minutes to get complete and he gave me the letter for next round
Tips: You should be confident , control rate of speech and try to show them you actually need this job

Round: Telephonic round
Experience: It named as svar where you need to score minimum 60% out of 100% , in this round you need to pronounce few statements which are mentioned on a paper then need to paraphrase what robot is saying , after that there would be grammatical statements where you need to find mistakes , after that there will be a story you need to answer the questions which are based on that after that you need to speak on topic for 45 seconds
Tips: You should be active listener , should be fluent , and aware of grammar and should have good knowledge of lexicons

Round: Operations round
Experience: Here you will be speaking to either GM or CCM , they will be asking you anything in blue moon ,and you can mold them , initially they will be asking you about your self then whatever you say in that especially your hobbies , they will be putting questions on that , they can ask what is team , how will you work as team , how will you manage pressure on floor , Will give you hypothetical situation , most important where do you see yourself after 5 years , they will be testing your stability
Tips: Don't be oversmart , provide the limit information which is being asked , don't make any short curts, if they tell you they will provide opportunities in different sectors will you do , say no and stick to your answers don't change that

Skills: Communication And Confidence
College Name: Indira Gandhi National Open University

Tech Support Associate Interview Questions Asked at Other Companies

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Interview questions from similar companies

Senior Technical Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 18 Dec 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Technical 

(15 Questions)

  • Q1. What is split horison? How can we resolve it?
    • Add your answer
  • Q2. What is BGP? How BGP works?
    • Add your answer
  • Q3. What are the type of BGP and their AD value?
    • Add your answer
  • Q4. What is routing protocol? What are the types of routing protocol?
    • Add your answer
  • Q5. What is ospf?
    • Add your answer
  • Q6. How do we prevent loop avoidance in BGP?
    • Add your answer
  • Q7. What is OSI model? What are the layers of OSI model?
    • Add your answer
  • Q8. How does tracerout works?
    • Add your answer
  • Q9. If we see "*****" in tracerout, what it means?
    • Add your answer
  • Q10. What are the states in BGP?
    • Add your answer
  • Q11. If there is a non tech guys on site to replace faulty router with new router, how do you configure the new router?
    • Add your answer
  • Q12. What are CE and PE routers?
    • Add your answer
  • Q13. What is the command to assign an IP address on Juniper router interface?
    • Add your answer
  • Q14. What are the parameters should match in BGP neighbourship?
    • Add your answer
  • Q15. What is tftp?
    • Add your answer
Round 2 - Technical 

(8 Questions)

  • Q1. What is loop avoidance mechanism in BGP?
    • Add your answer
  • Q2. How tracerout works? What is source and destination IP?
    • Add your answer
  • Q3. What is public IP and private IP?
    • Add your answer
  • Q4. How can we configure and a router with support of non tech guy onsite?
    • Add your answer
  • Q5. What is firewall?
    • Add your answer
  • Q6. What are the difference between router and switch?
    • Add your answer
  • Q7. What is mpls?
    • Add your answer
  • Q8. How ftp and tftp works?
    • Add your answer

Customer Support Executive Interview Questions & Answers

Cognizant user image Anonymous

posted on 27 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self.
    • Add your answer
  • Q2. Why want to join this job.
  • Ans. 

    I want to join this job because, I want to grow my career and enhance my skile and being a self independent

    • Answered Anonymously
    View 1 more answer
  • Q3. What is your weakness and strength?
  • Ans. 

    My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.

    • Answered Anonymously
    View 1 more answer
  • Q4. What are your career goals?
    • Add your answer
  • Q5. Tell me about your family background
  • Ans. 

    A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation

    • Answered Anonymously
    View 1 more answer

Information Technology Support Engineer Interview Questions & Answers

Accenture user image Anonymous

posted on 4 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Technical 

(2 Questions)

  • Q1. About technical operations .
    • Add your answer
  • Q2. What is your experience with Microsoft 365 and its documentation features?
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Can you describe your past work experiences?
    • Add your answer
  • Q2. Your skills.
    • Add your answer

Application Support Engineer Interview Questions & Answers

NTT DATA, Inc. user image Anonymous

posted on 17 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. What is a project that you have worked on before?
  • Ans. 

    Developed a web-based inventory management system for a retail company

    • Utilized Java for backend development

    • Implemented responsive design using HTML, CSS, and JavaScript

    • Integrated barcode scanning functionality for efficient inventory tracking

    • Answered by AI
    Add your answer
  • Q2. What was your role within the team?
  • Ans. 

    I was responsible for providing technical support to end users and troubleshooting application issues within the team.

    • Providing technical support to end users

    • Troubleshooting application issues

    • Collaborating with team members to resolve issues

    • Documenting solutions and best practices

    • Answered by AI
    Add your answer
  • Q3. What SQL-based queries were asked during your interview? like self join , average
    • Add your answer

Technical Support Associate Interview Questions & Answers

TCS user image Anonymous

posted on 13 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was moderate and there was 1 program

Round 2 - Technical 

(2 Questions)

  • Q1. Introduce yourself?
    • Add your answer
  • Q2. WHy should we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice more on Soft Skills

Technical Support Executive Interview Questions & Answers

HCLTech user image Rajeswari Goli

posted on 4 Dec 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Which application you use to contact with user?
    • Add your answer
  • Q2. How to password reset in active directory?
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Capgemini user image Sonali Dhawale

posted on 24 Nov 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First Round was assessment test round, Which includes English + Cognitive questions

Round 2 - Technical 

(1 Question)

  • Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Societe Generale Global Solution Centre user image Anonymous

posted on 8 Jan 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Python code snippets for different codes
    • Add your answer
  • Q2. SQL Queries on Joins
    • Add your answer
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Wipro Tech Support Associate Salary
based on 4 salaries
₹1.4 L/yr - ₹5 L/yr
20% less than the average Tech Support Associate Salary in India
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