_VOIS Customer Service Executive Interview Questions and Answers

Q1. Self introduction
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Q2. 1 minute speech on any topic for communication check
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Q1. The first round the ask aptitude and basic communication english test. If you have relevant knowledge about english you can answer it.
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Q1. Why did you join us?
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Q2. You can tell him your skills and destination why are you join.
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Q1. Normal question were asked Q.1) where did i complete my graduation from?
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Q2. Q.2) Golden rules of accounting?
Ans. 
Golden rules of accounting are basic principles to maintain financial records accurately.
• Debit the receiver, credit the giver

• Debit what comes in, credit what goes out

• Debit all expenses and losses, credit all incomes and gains
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Q1. How will you handle the frustrated customer
Ans. 
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
• Listen actively to understand the customer's issue

• Empathize with their frustration and show understanding

• Apologize for any inconvenience caused

• Work towards finding a solution that satisfies the customer
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Q2. Write a email to manager for customer asking to talk with the manager?
Ans. 
Email requesting customer to speak with manager
• Address the email to the manager

• Explain the reason for the customer's request to speak with the manager

• Offer availability for the manager to speak with the customer

• Provide contact information for the manager

• Thank the customer for their understanding
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The intention behind facilitating a group discussion is to evaluate every candidate, check their persuasive skills, knowledge of the related subject, communication skills and most importantly their capability to structure arguments through logic, reason and factual information. Thus, if you are graduating from college soon and taking part in placement drives, we have enlisted all the commonly asked GD topics for the placement you must prepare to ace your Group Discussion and land your dream job!

An aptitude test is a measure of your ability to learn or perform required tasks and succeed in the environment you're in. They are not a measure of intelligence—these tests look for your strengths and weaknesses, giving you and the evaluator an idea of your abilities.

Q1. Self introduction , work exp , about job switching etc
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