vCustomer Interview Questions and Answers

Q1. Give a brief about the work which I did on day to day basis in the previous organisation as a Business Analyst.
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Q2. Have you worked in Waterfall model / Scrum model?
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Q3. What was the team size which I handled as a Business Analyst?
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Q4. And the background about the project and my roles and responsibilities working with the offshore / onshore teams
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Q1. Was there any interaction with the onshore folks ? If yes then what was my role?
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Q2. Who was the PO in your team ? How Business Analyst and the PO coordinate?
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Q1. How was the requirements being gathered? Who used to gather the requirements ? Is the PO or the Business Analyst in your team?
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Q1. How handling team and process discrepancy the Breaks and handling call to oversight team for error call.
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Q2. I will learn new things and growth
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Q3. How setup new funds
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Q4. We have behaviour in management
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Q5. Always positive thoughts and hard work
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Q1. Voice and non voice processing?
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Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
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Q3. What is the voice and non voice processing and it roles ?
Ans. 
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
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Q4. What about your company ?
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Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
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Non voice, voice process to customer care every customer problems can solutions him

Q1. Tell me about your self.
Ans. 
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
• I have X years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a strong understanding of banking products and services

• I am a team player and have excellent communication skills

• I am committed to providing exceptional service to customers
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Q2. Tell me about your previous organisation.
Ans. 
I previously worked at a multinational technology company specializing in software development.
• Worked in a fast-paced environment

• Collaborated with cross-functional teams

• Managed customer inquiries and issues efficiently
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Q3. Why did you leave your previous organisation?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Seeking new challenges and opportunities

• Relocation

• Company downsizing or restructuring
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Q1. Tell me about your self.
Ans. 
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
• I have over 5 years of experience in customer service roles

• I have a proven track record of resolving customer issues efficiently and effectively

• I am skilled in communication, problem-solving, and relationship-building

• I am familiar with banking products and services, including online banking and loans
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Q2. Tell me about your previous organisation your experience.
Ans. 
I worked at a multinational telecommunications company as a Senior CSA.
• Managed a team of CSAs to ensure high levels of customer satisfaction

• Handled escalated customer complaints and resolved issues effectively

• Implemented new customer service strategies to improve efficiency

• Collaborated with other departments to streamline processes and improve communication
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Q3. Tell me about your job role in your previous organisation.
Ans. 
I was responsible for handling customer inquiries, resolving complaints, and providing information about banking products and services.
• Managed a high volume of customer calls and emails on a daily basis

• Resolved customer complaints and issues in a timely and professional manner

• Provided information on various banking products such as savings accounts, loans, and credit cards

• Assisted customers with online banking services...read more
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Q4. Why do you leave your previous organisation?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for a new challenge and opportunity for growth

• Seeking a more dynamic work environment

• Wanting to expand my skill set and knowledge

• Desiring a better work-life balance

• Relocation to a new area
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Q5. Why you want to work with this company the company which you are going for the interview?
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Q6. What is your strength ?
Ans. 
My strength is my ability to effectively communicate with customers and resolve their issues in a timely manner.
• Strong communication skills

• Ability to empathize with customers

• Problem-solving skills

• Patience and resilience

• Experience in handling difficult customer situations
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Q7. What is your weakness?
Ans. 
One of my weaknesses is that I can be overly critical of my own work.
• I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.

• I sometimes struggle with delegating tasks to others because I want to make sure they are done correctly.

• I am working on improving my ability to accept constructive criticism and not take it personally.
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Q8. What do you know about this company?
Ans. 
Lloyds Banking Group (LBG) is a leading UK-based financial services company with a long history and a strong presence in the market.
• Lloyds Banking Group is one of the largest retail banks in the UK

• It was founded in 1765 and has a long history of providing banking services

• LBG offers a wide range of financial products and services including current accounts, savings accounts, mortgages, and loans

• The company is committed ...read more
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Q1. What is software testing
Ans. 
Software testing is the process of evaluating a software application to ensure it meets specified requirements and functions correctly.
• Software testing involves executing the software with the intent of finding defects or errors.

• It helps in identifying bugs or issues in the software before it is released to the end users.

• Types of software testing include functional testing, performance testing, security testing, etc.

• Ex...read more
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Q2. What is testing type
Ans. 
Testing type refers to the different categories or classifications of testing activities based on the objectives and scope of testing.
• Testing types include functional testing, non-functional testing, manual testing, automated testing, regression testing, performance testing, etc.

• Each testing type focuses on specific aspects of the software such as functionality, usability, performance, security, etc.

• Examples of testing...read more
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Q3. What is white box testing
Ans. 
White box testing is a testing technique where the internal structure, design, and code of the software being tested is known to the tester.
• White box testing is also known as clear box testing, glass box testing, transparent box testing, or structural testing.

• It involves testing the internal logic and structure of the code, including paths, branches, and conditions.

• White box testing is usually done by developers or tes...read more
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Q4. What is integration testing
Ans. 
Integration testing is a type of testing where individual units or components are combined and tested as a group.
• It focuses on testing the interactions between different components/modules of a system.

• It helps in identifying issues related to communication between components, data flow, and interfaces.

• Integration testing can be done using top-down, bottom-up, or sandwich approach.

• Examples include testing the integratio...read more
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Aptitude means a reasoning type questions solved

This refers to the arrangement in alphabetical order from A to Z, as well as organizing the numbers from 1 to 26.

Q1. What is meant by the term "plant"?
Ans. 
A plant is a living organism that typically grows in soil and has roots, stems, leaves, and often flowers.
• Plants are multicellular organisms

• They obtain energy through photosynthesis

• Examples include trees, flowers, grass, and vegetables
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Q2. What is the process of photosynthesis?
Ans. 
Photosynthesis is the process by which plants, algae, and some bacteria convert light energy into chemical energy to produce glucose and oxygen.
• Photosynthesis occurs in the chloroplasts of plant cells.

• During photosynthesis, plants take in carbon dioxide and water, and using sunlight, convert them into glucose and oxygen.

• The equation for photosynthesis is: 6CO2 + 6H2O + light energy -> C6H12O6 + 6O2.

• Chlorophyll, a pi...read more
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English Writing and vocabulary knowledge

Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
Ans. 
Email writing to address a player's concern about encountering a bug in the game
• Acknowledge the player's concern and apologize for the inconvenience caused

• Explain that the issue is being looked into by the development team

• Assure the player that a fix will be implemented as soon as possible

• Offer compensation or a gesture of goodwill for the inconvenience

• Provide a contact email or support channel for further assistance
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Q1. Salary discussion and practical thinking ability
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Assessment will be conducted through Amazon workspace

Q1. Experience about the previous company
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Q2. Favourite experience in previous company
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Mcq questions of english grammer

Introduction, they ask you about yourself

Q1. What do you know about TtEc
Ans. 
TtEc is a leading provider of chat and email support services for businesses.
• TtEc offers 24/7 customer support through chat and email channels

• They specialize in providing personalized and efficient support to clients

• TtEc has a team of trained professionals who handle customer inquiries and issues

• They use advanced technology and tools to streamline the support process
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Q2. Say yours views on politics of india
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