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vCustomer
4.2
based on 30 Reviews
Company Overview
Company Locations
Working at vCustomer
Company Summary
vCustomer specializes in innovative customer outreach and support solutions, integrating traditional and digital channels for global consumer-focused industries.
Overall Rating
4.2/5
based on 30 reviews
14% above
industry average
Critically rated for
Work-life balance, Job security, Work satisfaction
Work Policy
Rotational Shift
54% employees reported
Flexible timing
65% employees reported
No travel
77% employees reported
Night shift
57% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
5 employees reported
Cafeteria
4 employees reported
Office gym
3 employees reported
Job/Soft skill training
3 employees reported
View all benefits
About vCustomer
Founded in1999 (26 yrs old)
India Employee Count501-1k
Global Employee Count5k-10k
India HeadquartersPune, Maharashtra, India
Websitevcustomer.com
Primary Industry
Other Industries
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vCustomer has a 10+ year history of delivering innovative solutions and services to consumer focused companies globally. vCustomer's expertise lies in the areas of Sales and Marketing Outreach, Customer Support and Technical helpdesk.
vCustomer partners with its clients to create custom solutions that cover all communications channels to create an integrated approach to customer outreach. vCustomer uses a consultative approach to implement the most cost effective solution by leveraging its knowledge driven and highly automated Customer Interaction Platform. This scalable cloud based solution combines traditional live voice support with the latest social media enabled web and mobile technology.
vCustomer deploys its 4000+ global workforce from its managed centers and via work-at-home capabilities from multiple locations worldwide. Our employees, who have consistently voted vCustomer as one of the world’s highest rated companies in employee satisfaction, deliver 24x7 services for our 75 global clients including 20 Fortune 500 brands and 10 compelling technology startups.
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vCustomer Ratings
based on 30 reviews
Overall Rating
4.2/5
How AmbitionBox ratings work?
5
13
4
9
3
4
2
1
1
3
Category Ratings
1.2
Company culture
1.2
Salary
1.2
Skill development
1.2
Promotions
1.2
Work satisfaction
1.1
Job security
1.1
Work-life balance
vCustomer is rated 4.2 out of 5 stars on AmbitionBox, based on 30 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
vCustomer Reviews
Top mentions in vCustomer Reviews
Compare vCustomer with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 4.2/5 based on 30 reviews | 3.8/5 based on 7k reviews | 3.7/5 based on 4.6k reviews | 3.6/5 based on 9.9k reviews |
Highly Rated for | No highly rated category | Job security Company culture | No highly rated category | Job security |
Critically Rated for | Work-life balance Job security Skill development | Promotions | Promotions Salary | Salary Promotions |
Primary Work Policy | - | Work from office 52% employees reported | Work from office 66% employees reported | Hybrid 52% employees reported |
Rating by Women Employees | 5.0 Excellent rated by 3 women | 3.9 Good rated by 2.4k women | 3.8 Good rated by 1.3k women | 3.7 Good rated by 3.4k women |
Rating by Men Employees | 4.2 Good rated by 21 men | 3.8 Good rated by 4.1k men | 3.6 Good rated by 3k men | 3.5 Good rated by 6.2k men |
Job security | 1.1 Bad | 3.9 Good | 3.5 Good | 4.2 Good |
View more
vCustomer Salaries
vCustomer salaries have received with an average score of 1.2 out of 5 by 30 employees.
Technical Support Engineer
(12 salaries)
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₹1.8 L/yr - ₹7.6 L/yr
CCE
(4 salaries)
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₹1.3 L/yr - ₹2.2 L/yr
Team Lead
(4 salaries)
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₹2.1 L/yr - ₹3 L/yr
Senior TSE
(3 salaries)
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₹2.6 L/yr - ₹5 L/yr
Front Office Executive
(3 salaries)
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₹4 L/yr - ₹5 L/yr
Customer Care Executive
(3 salaries)
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₹1.1 L/yr - ₹2.1 L/yr
Customer Care Representative
(3 salaries)
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₹1 L/yr - ₹1.8 L/yr
CCR
(3 salaries)
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₹0.9 L/yr - ₹1.3 L/yr
CSR
(3 salaries)
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₹0.6 L/yr - ₹1.3 L/yr
Sales Executive
(2 salaries)
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₹3.8 L/yr - ₹4.9 L/yr
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3.3
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3.6
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2.9
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3.1
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3.7
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3.9
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3.5
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3.1
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3.6
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vCustomer FAQs
When was vCustomer founded?
vCustomer was founded in 1999. The company has been operating for 26 years primarily in the BPO sector.
Where is the vCustomer headquarters located?
vCustomer is headquartered in Pune, Maharashtra. It operates in 2 cities such as New Delhi, Pune. To explore all the office locations, visit vCustomer locations.
How many employees does vCustomer have in India?
vCustomer currently has approximately 700+ employees in India.
Does vCustomer have good work-life balance?
vCustomer has a work-life balance rating of 1.1 out of 5 based on 30+ employee reviews on AmbitionBox. 27% employees rated vCustomer 3 or below for work-life balance. This rating reflects a negative sentiment among employees for work-life balance. We encourage you to read vCustomer reviews for more details
Is vCustomer good for career growth?
Career growth at vCustomer is rated as poor, with a promotions and appraisal rating of 1.2. 27% employees rated vCustomer 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading vCustomer reviews for more detailed insights.
What are the cons of working in vCustomer?
Working at vCustomer does have some drawbacks that potential employees should consider. The company is poorly rated for work life balance, job security and work satisfaction, based on 30+ employee reviews on AmbitionBox.
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