Utkarsh Small Finance Bank Assistant Manager Operations Interview Questions and Answers

I would prioritize the angry customer while efficiently managing the other customers and RTGs.

• Acknowledge the customer's anger and apologize for any inconvenience caused

• Listen actively to understand their concerns and empathize with their frustration

• Offer a solution or alternative that addresses their issue

• If necessary, involve a higher authority or supervisor to resolve the problem

• Ensure that the other customers and R...read more

The best way to get more business is to focus on customer satisfaction and word-of-mouth marketing.

• Provide excellent customer service to ensure customer satisfaction

• Encourage satisfied customers to refer friends and family

• Utilize social media and online marketing to reach a wider audience

• Attend industry events and network with potential clients

• Offer promotions or discounts to attract new customers