USHA International Interview Questions, Process, and Tips

Q1. Is company's ka service bahut slw hai
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Q2. Vary bad quality
Ans. 
The question is poorly worded and unclear, requiring clarification.
• Request for clarification on the specific aspect of 'vary bad quality'

• Seek examples or context to better understand the question

• Ask for more information to provide a relevant response
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Q3. Technician call not respond.
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Q1. Very Pur Servicers
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Q2. Bad service and quantity
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What is ROI of a Distributor and Dealer

Q1. About your experience
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Q2. Responsibility in customer service
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Q3. How can we convert frustrated customer
Ans. 
By actively listening, empathizing, offering solutions, and following up.
• Listen to the customer's concerns without interrupting

• Empathize with the customer's frustration and show understanding

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisfaction and resolve any remaining concerns
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Q4. What are kpi in customer service executive
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KPIs in customer service executive are key performance indicators used to measure the success of customer service operations.
• KPIs help track important metrics such as customer satisfaction, response time, resolution rate, and first contact resolution.

• Examples of KPIs include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Customer Retention Rate.

• KPIs are used to set goals, m...read more
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Q1. What is your sales experience? 16 years
Ans. 
I have 16 years of diverse sales experience, excelling in building relationships and driving revenue growth across various industries.
• Developed and executed sales strategies that increased revenue by 30% in one year.

• Managed a team of 10 sales representatives, providing training and mentorship to enhance performance.

• Established long-term relationships with key clients, resulting in a 50% increase in repeat business.

• Util...read more
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Q2. Last company name Bonn bath fitting product
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Q1. What's sale's & marketing?
Ans. 
Sales involves selling products/services, while marketing focuses on promoting and creating demand for them.
• Sales is the direct process of selling products to customers, e.g., a salesperson closing a deal.

• Marketing encompasses strategies to attract customers, e.g., advertising campaigns or social media outreach.

• Sales often involves personal interaction, while marketing can be broader and more analytical.

• Effective marke...read more
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Q2. How to sales products?
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Effective sales involve understanding customer needs, building relationships, and demonstrating product value.
• Understand your target audience: Research demographics and preferences to tailor your approach.

• Build rapport: Establish trust through active listening and genuine engagement.

• Highlight benefits: Clearly communicate how the product solves a problem or improves the customer's life.

• Use storytelling: Share success s...read more
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Q3. Why dealers purchase you products from you, when he get low price online?
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Q1. Total Sales experience and solar experience
Ans. 
I have 10 years of total sales experience, with 3 years specifically in the solar industry.
• 10 years of sales experience in various industries

• 3 years of experience specifically in the solar industry

• Successfully increased solar product sales by 20% in previous role
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Q1. How do you plan to increase the business?
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Q2. Geography knowledge
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