upGrad Senior Executive Operations Interview Questions and Answers

Q1. Tell me about the Work Experience
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Q2. How do you improve customer satisfaction
Ans. 
Improving customer satisfaction involves listening to feedback, providing excellent service, and resolving issues promptly.
• Listen to customer feedback and implement necessary changes

• Provide excellent customer service by training staff and ensuring quick response times

• Resolve customer issues promptly and effectively to show that their concerns are taken seriously
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Q1. How you can convenience a CX(coustmer for make their payments)
Ans. 
By offering multiple convenient payment options and personalized reminders, we can make it easier for customers to make their payments.
• Offer various payment methods such as online payments, mobile payments, automatic bank transfers, and credit card payments

• Send personalized payment reminders via email, text message, or phone call to ensure customers do not forget to make their payments

• Provide easy-to-follow instruction...read more
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Q2. I convenience a CX like saying it's important to your child to study.
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Q3. If you're going to pay this is impact bad credit report if they are out side the internal policy
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Q4. If CX passed the cancel the product withing proper time so they have to pay.
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Basic maths, logical reasoning

THEY WILL ASK ABOUT YOUR-SELF, AND RELETED JOB. AND WILL DISSCUSS ABOUT LAST JOB AND SALLERY ALSO.
THIS ROUND WILL BE ON CALL

Q1. HE WILL CHECK THAT ARE YOU APROPRIETE FOR THE JOB IN SPECIFIC SALLERY OR NOT, HE WILL ALSO INSURE THAT YOUR YOU AND YOUR DOCUMENTS ARE JENUINE OR NOT. 2ND ROUND WILL BE DONE FACE TO FACE.
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Q1. Asked about working experience.
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Q1. Asked to the reason for switching the profession and profile related questions. Sales targets
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Covide - WFH Policies.

Q1. Salary and benefits.
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Q2. Why Unacademy.
Ans. 
Unacademy is a leading online learning platform with a diverse range of courses and top educators.
• Unacademy offers a wide variety of courses, from academic subjects to competitive exams preparation.

• The platform provides access to top educators and industry experts, ensuring high-quality learning.

• Unacademy's interactive live classes and recorded lectures make learning flexible and convenient.

• The community aspect of Unac...read more
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Q1. Name 5 MS Excel Formula
Ans. 
Some common MS Excel formulas include SUM, VLOOKUP, IF, CONCATENATE, and AVERAGE.
• SUM: Adds up all the numbers in a range of cells

• VLOOKUP: Searches for a value in the first column of a table and returns a value in the same row from another column

• IF: Checks whether a condition is met and returns one value if true and another if false

• CONCATENATE: Joins two or more text strings into one string

• AVERAGE: Calculates the averag
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Q2. Define STAR approach
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STAR approach is a method used to structure responses in interviews, focusing on Situation, Task, Action, and Result.
• Situation - Describe the context or background of a specific event or challenge.

• Task - Explain the specific task or goal that needed to be accomplished.

• Action - Detail the actions you took to address the task or challenge.

• Result - Share the outcomes or results of your actions, including any lessons learn...read more
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Q1. Why is there a gap from previous Organisation
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Q1. Tell me about your self? What was your subject in your graduation?
Ans. Just tell them about yourself only about yourself, like u belong to which place and what are your interest fields
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Q1. Tell me about your project
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Q1. Work Experience Related
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Q2. Scenario Based Questions
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