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Unoapp Technical Support Representative Interview Questions and Answers
1 interview found
Nida Shaikh
3 Interview Rounds
HR Round (2 Questions)
- Q1. Work experience? Add Answer
- Q2. How can you be a good asset to the company? View Answers (1)
Case Study Round
Scenario-based case study and rebuttle
One-on-one Round (1 Question)
- Q1. Education, experience and some more q/a Add Answer
Interview questions from similar companies
Selected
I applied via Referral and was interviewed before Apr 2023.
1 Interview Round
Aptitude Test Round
I was given different scenarios where a client was dealing with a software issue, the interviewer would mimic the customer and I had to ask questions to figure out the core issue.Then the second scenario tests, were focused on cases where the issue and solution were apparent but left the customer unhappy as some type of payment on their part needed to be made (e.g. expired insurance), therefore you were tested on how you would appease the customer, while showing understanding of their situation but still maintaining a firm position by explaining clearly the reasoning behind their options. So,the first set of scenarios tested my skills on identifying tech issues, and the second set was about dealing with customers as people, so it tests your soft skills.
I applied via Walk-in and was interviewed in Aug 2023.
4 Interview Rounds
Resume Shortlist Round
One-on-one Round (1 Question)
- Q1. This is general intr round where they goes through your resume. and evaluate your communication regarding English. If they find your suitable candidate for the ...read more Add Answer
Assignment Round
Where they will conduct typing test as you have to work as customer representative, need to type 35+ wpm is must
One-on-one Round (1 Question)
- Q1. Why did choose this job Add Answer
Interview Preparation Tips
I applied via Walk-in and was interviewed before Mar 2022.
2 Interview Rounds
Resume Shortlist Round
One-on-one Round (2 Questions)
- Q1. Tell me about your self Add Answer
- Q2. About your past experience Add Answer
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Jul 2022.
3 Interview Rounds
Resume Shortlist Round
HR Round (1 Question)
- Q1. General questions like address and intro Add Answer
Aptitude Test Round
An online test is taken for checking your vocabulary and typing
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Aug 2024.
3 Interview Rounds
HR Round (2 Questions)
- Q1. Basic introduction about yourself Add Answer
- Q2. Like how did you heard about to etc Add Answer
HR Round (2 Questions)
- Q1. Operation round Add Answer
- Q2. Mock call test etc Add Answer
Aptitude Test Round
Amcat and versent test which is very basic
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Nov 2022.
3 Interview Rounds
Resume Shortlist Round
HR Round (1 Question)
- Q1. Generic question about my profile and if I'd be able to join immediately Add Answer
One-on-one Round (1 Question)
- Q1. Gave me a scenario and asked me to sell a commodity Add Answer
Interview Preparation Tips
Customer Service Representative Interview Questions
Teleperformance
Mariam Ibrahim
posted on 6 Nov 2024
1 Interview Round
HR Round (2 Questions)
- Q1. What do you know about customer service View Answers (1)
- Q2. How can you handle an angry customer View Answers (1)
Selected
I applied via Referral and was interviewed before Nov 2022.
2 Interview Rounds
Resume Shortlist Round
One-on-one Round (1 Question)
- Q1. Introduce yourself, Knowledge on process. Add Answer
Interview Preparation Tips
Senior Customer Service Representative Interview Questions
Teleperformance
Anonymous
posted on 18 Sep 2024
I applied via Naukri.com and was interviewed in Aug 2024.
1 Interview Round
Aptitude Test Round
Apptitude consists the percentage question , coding questions , grammer, Diagram
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