Udaan CRM Interview Questions and Answers

B2B sales refer to business-to-business transactions, while B2C sales refer to business-to-consumer transactions.

• B2B sales involve selling products or services to other businesses or organizations.

• B2C sales involve selling products or services directly to individual consumers.

• B2B sales typically involve longer sales cycles and larger order sizes.

• B2C sales typically involve shorter sales cycles and smaller order sizes.

• E...read more

My sales funnel is a visual representation of the steps I take to convert leads into customers.

• I start by identifying potential leads through various sources such as referrals, cold calling, and networking events.

• Once I have identified a lead, I qualify them to ensure they are a good fit for my product or service.

• I then move the lead through the sales funnel by nurturing them with targeted marketing and personalized co...read more

QTD stands for Quarter to Date, which refers to the period from the beginning of the current quarter up to the present date.

• QTD is used to track and analyze sales performance, expenses, or any other metrics within the current quarter.

• It helps in comparing the current quarter's performance with previous quarters or setting targets for the remaining period of the quarter.

• For example, if today's date is April 15th, QTD wo...read more

I focus on understanding the customer's needs and demonstrating how the particular lenses will meet those needs effectively.

• Listen to the customer's requirements and concerns

• Highlight the features and benefits of the particular lenses

• Provide personalized recommendations based on the customer's lifestyle and preferences

• Offer a trial period or satisfaction guarantee to build trust

• Address any objections or questions the c...read more

By actively listening to the customer's needs, addressing their concerns, and providing tailored solutions, I can effectively close sales without walking out.

• Build rapport and trust with the customer by actively listening to their needs and concerns.

• Ask probing questions to understand the customer's pain points and preferences.

• Present tailored solutions that address the customer's specific needs and showcase the value ...read more

NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.

• NPS is calculated based on the answer to a single question: 'How likely are you to recommend our product/service to a friend or colleague?'

• Responses are typically on a scale of 0-10, with customers categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).

• NPS is calculated by subtracting the percentage of Detractors...read more