UBS Senior Customer Support Executive Interview Questions and Answers

Q1. Salary drawn in current organization
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Q2. Why you want to join American Express?
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Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...read more
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Q1. Why you want to join Amex? Tell about your hobbies.
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Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
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Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
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Q2. Travel is in boom. Why are you quitting now?
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Q1. Star method behavioral questions
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Assessment of Aptitude, basic common understanding of day to day problems and thier management

Q1. Even thiugh i prepared thoroughly, they wanted to know more about me as a person and were not too hard. Quite an amazing panel.
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Q1. Why you want to work with HSBC
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Q2. What are expectation in terms of salary
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Q1. Telephonic Interview Round 1
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Q2. Tell about yourself.
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Language English Testing through Application.

Q1. What do you know about credit cards?
Ans. 
Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.
• Credit cards are issued by financial institutions to consumers for making purchases and payments.

• They allow users to borrow money up to a certain limit, known as the credit limit.

• Users are required to pay back the borrowed amount along with interest within a specified period.

• Credit cards often come wi...read more
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The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Where do you see yourself in 5 years?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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Q1. Why would you like to apply here
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Q2. Tell me something about yourself
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Q1. Explain the gap in employment during covid
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Q1. How to convince the customer to buy the product?
Ans. 
To convince the customer to buy the product, focus on highlighting its benefits, addressing their needs, building trust, and offering incentives.
• Highlight the unique features and benefits of the product

• Address the customer's needs and pain points

• Build trust by providing testimonials or case studies

• Offer incentives such as discounts, free trials, or guarantees

• Provide excellent customer service and support
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Situation based questions

Q1. Need to speak on any topic, more focus on communication
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Q1. Be confident in your conversation, never give fake experiences they do a thorough background check
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