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UBS Senior Customer Support Executive Interview Questions and Answers

Updated 4 Aug 2024

UBS Senior Customer Support Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI

Interview questions from similar companies

I applied via Referral and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions on investment banking operations and the IT department associate with that. Since I was hired for governance team I was asked about some data related queries.

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a commanding communication skills and walk with the confidence. Always believe in yourself and don't tie your ambition with emotions.

I applied via Company Website and was interviewed in Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Hypothetical Questions - What if the company decides to demote all senior associate s to associate? What will be your reaction??

Interview Preparation Tips

Interview preparation tips for other job seekers - I went for Enterprise Testing Senior Associate. The person who interviewed me was very well known to me. He worked with me for more than a year at the same level. Asked illogical questions. All hypothetical questions he asked in which I was the one who was getting demoted or denied bonus or increment.
He should not have taken my interview as it was conflict of Interest. 99% of questions was asked by this guy and the other lady in VC only asked 1 general question.
I reported conflict of interest issue to the hiring HR but no action was taken not any reply toy email came.

I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Be clear with your basics
Round 2 - Technical 

(1 Question)

  • Q1. Maven basics, Design Patterns

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear with your basics and be confident

Interview Questionnaire 

1 Question

  • Q1. Sceneroi based questions Technical

I applied via Recruitment Consultant and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. NOTHING SPECIAL

Interview Preparation Tips

Interview preparation tips for other job seekers - be prepare for all types of HL knowledge and login process and market analysis

I applied via Naukri.com and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Project related interview questions
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion, Asked some questions

Interview Preparation Tips

Interview preparation tips for other job seekers - I have attended for manual testing. I was little easy
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Case Study 

Case study on a public listed company

Round 2 - Technical 

(3 Questions)

  • Q1. Basic finance and accounting questions
  • Q2. Tell me about yourself
  • Q3. Few questions about the company's values and goals

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for questions about background of the company
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Why is liquidity important and is it necessay in short term or long term perspective.
  • Ans. 

    Liquidity is important for financial stability and is necessary in both short term and long term perspectives.

    • Liquidity ensures that a company can meet its short term obligations and expenses.

    • It allows for flexibility in managing cash flow and taking advantage of investment opportunities.

    • In the long term, liquidity is important for sustaining operations, growth, and weathering economic downturns.

    • Examples include having...

  • Answered by AI
  • Q2. What is difference between credit and counterparty risk
  • Ans. 

    Credit risk is the risk of default by a borrower, while counterparty risk is the risk of default by a trading partner.

    • Credit risk is specific to the borrower's ability to repay a loan or debt.

    • Counterparty risk is broader and includes the risk of default by any party involved in a financial transaction.

    • Credit risk is typically associated with lending activities, while counterparty risk is more common in trading and inve...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well on your current role
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What are you looking in new job role.

Interview Preparation Tips

Interview preparation tips for other job seekers - I was not selected as profile was not matching.. Do study jd detail before apply

UBS Interview FAQs

How many rounds are there in UBS Senior Customer Support Executive interview?
UBS interview process usually has 1 rounds. The most common rounds in the UBS interview process are HR.

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UBS Senior Customer Support Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

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